Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
RocketRoute RocketRoute, an APG company, is the fastest, easiest and most effective way pilots can access the essential support they need to get airborne. From online flight planning, support, flight board, concierge services to direct access to ever expanding aviation services marketplace.
18 вересня 2019

Operations Support Specialist (вакансія неактивна)

Львів

Необхідні навички

— Fluent English language;
— Excellent communication skills & phone manner;
— Ability to work within a team;
— Critical thinking, prioritisation skills;
— Computer proficiency;
— Self-motivation, time-keeping;
— Organizational skills, decision making;
— Attention to details;
— Willingness to work within a departmental 24×7 shift pattern;
— Working & communicating under pressure.

Буде плюсом

— Fluent knowledge of German, French or any other European language is a plus;
— Experience of working and living abroad (Europe, USA) is beneficial as well, or general Geography background or interest (may be tested);
— Previous experience in one or more of the following fields: Telephone Support, Aviation, Logistics, Administration;
— A mindset directed at preemptive problem solving, pro-active decisions.

Пропонуємо

— Great motivated Team;
— Comfortable office near Lviv city center at the park area;
— Free English Courses;
— Trainings, seminars, conferences, certifications etc. fully or partially paid by the Company;
— Lunch and coffee/tea provided free by the company;
— Pizza/Sushi Day (every Thursday);
— Corporate events and celebrations.

Обов’язки

— Supporting our flight planning customers in real-time, in relation to software use issues, features, bug identification;
— Logging and follow-up of issues using relevant company internal management & IT systems;
— Assisting users in filing and managing flight plans as required;
— Assisting customers in the use of the RocketRoute Marketplace platform, a Business Aviation service ordering portal.

By filling this position we are looking for a person who is used to working in a team, yet can also perform autonomously. Everything we do, we do with passion and the same is expected from you. This position involves communication via phone and email with the customers, as well as interdepartmental cooperation.

The Operations Support Specialist Role is an entry-level position. You will be a full team-member, however your assignments when working will be administrative based. You should be comfortable with this premise, and understand that other team members may be engaged in more complex tasks.

The working schedule is based around a roster. The successful applicant is required to work within a 24hr shift pattern. However, at manager’s discretion we may choose to favour something close to ‘office hours’, as this is when the majority of workload is. The roster is issued in advance, with patterns set as much as possible. All applicants must be able and willing to work a shift pattern.

Due to the nature of shift work, a special agreement is in place whereby over the total course of a year, the total working hours for this position are less than a ‘non-shift work’ role. This is in recognition of the impact of shift work. More details may given at the interview.

Про проєкт

RocketRoute is an advanced aviation solution provider. We provide services for Airlines, Business Aviation and private pilots. We are a constantly growing and developing company looking for highly motivated professionals who are eager to change the world by implementing new ideas and technologies! If you are one of them, join us!

The RocketRoute Operations department exists to support our users in the use of our flight planning system. Our system has product levels broadly designed for different sizes of aircraft. Therefore, at any moment we could be helping someone fly across the Atlantic, or helping someone fly from Vienna to Warsaw.

For some of our customers we offer additional enhanced flight support services. This is where we go beyond just the use of our software and assist with all aspects of the flight.

Please send your CVs in English with the expected salary indicated via the form on the website.

Please be aware that by sharing your profile or CV with us all the personal data included in your CV/profile becomes available to RocketRoute for processing. To monitor and manage your personal data under General Data Protection Regulation (GDPR) please contact [email protected]. All the requests are processed within 72 hours.

We appreciate if you include following statement in your application/CV:
“I hereby give consent for my personal data included in the resume to be processed for the purposes of recruitment under the General Data Protection Regulation”.