Tech Support Specialist/ PHP Developer (вакансія неактивна)

We are looking for a Tech Support Specialist for a project with experience in healthcare, full-time, the minimum project duration is 6 months.

The project is a web platform for clinic staff to manage their daily operations. The platform allows staff to handle tasks such as ordering medicines/drugs, managing appointment schedules, and operating treatment procedures. While it’s currently focused on internal usage, there are plans to transform it into a SaaS solution in the future, potentially.

The project was initiated because the client’s current software is outdated and unable to accommodate new features. The main goals are to move their ongoing business operations to a new platform and generate revenue by selling the platform to other infusion clinics⁠.

Experience

• 2+ years of experience in a technical support or helpdesk role, preferably supporting web applications.
• English — Advanced/Fluent.

Technical Skills:

• Proficiency in PHP, SQL, and Apache is essential.
• Familiarity with web technologies (HTML, CSS, JavaScript) is a plus.
• Basic understanding of networking concepts and server administration.
• Knowledge of version control systems (e.g., Git) is advantageous.

Key Responsibilities

1. Ticket Management:
   
   
   • Monitor and manage incoming technical support tickets related to the Infusion Management System.
   • Prioritize, categorize, and document support tickets in a timely manner.
   • Provide regular status updates to stakeholders and end-users.
2. System Troubleshooting & Maintenance:
   
   
   • Diagnose and resolve software issues related to PHP, SQL queries, and Apache server configurations.
   • Patch bugs, deploy updates, and perform system enhancements.
   • Proactively identify potential issues and suggest preventative measures.
3. Server & Database Management:
   
   
   • Ensure optimal performance and uptime of Apache servers.
   • Maintain database integrity, optimize SQL queries, and perform routine backups.
   • Collaborate with external IT infrastructure team.
4. Documentation & Reporting:
   
   
   • Keep detailed records of all technical issues, solutions, and system configurations.
   • Generate periodic reports to track support metrics, system performance, and user satisfaction.
5. Collaboration & Process Improvement:
   
   
   • Work closely with the development team, product owners, and QA to resolve complex issues.
   • Suggest improvements to the support processes to enhance efficiency and user satisfaction.

Preferred Attributes

• Prior experience in healthcare or infusion management systems.
• Knowledge of Linux/Unix commands and environment.⁠​