Chief Operating Officer/ Delivery Manager

Riseapps is growing and is currently looking for a business-oriented COO/ Delivery Manager!

Since 2016, Riseapps has been a full-cycle software development partner for innovative startups, SMBs, and SaaS tech companies mostly in the US, EU, and UK.

With tech hubs in Estonia, Poland, and Ukraine and over 50 experts on board, we have already co-created and delivered over 150 ROI-positive architecture solutions for Fortune-500 organizations like Nokia, Bolt, Dr Amen Clinics, PowerToFly, and others.

The mission in our DNA is simple: “ROI-first architecture software and AI solutions for growing businesses globally.”

Core awards so far:

• $280M+ raised in total by startups that trusted us
• 58 verified reviews on Clutch
• ISO 27001:2022, ISO 31000, and HIPAA BAA Certified
• Top-100 global development partner in 2024 by Clutch
• Trusted by Fortune-500 orgs like Nokia, Bolt, and Amen Clinics.

Requirements:

— 5+ years of experience working in software development company environments in a leadership role, e.g. COO, Delivery Manager, Head of Operations;
— Fluent or advanced English(both verbal and written);
— Proven experience in optimizing business processes and managing operations at a company-wide level;
— Excels at Client Expectations Management: Building effective communication with clients, setting clear expectations, and ensuring satisfaction;
— Proven experience managing teams of 100+ members across multiple departments or functions;
— Proven track record of managing multiple projects/project portfolios while ensuring deadlines, budgets, and quality metrics are met;
— Proficiency in collecting, interpreting, and improving operational KPIs such as LTV, CSAT, NPS, and GPM;
— Proven experience in choosing and implementing methodologies like Agile, Scrum, Kanban, and Waterfall for specific projects;
— Experience in setting up and refining delivery processes, including workflows, tools, and performance tracking to drive operational excellence;
— Proven experience in project staffing, including resource planning, allocation, and balancing team capacity to meet project demands;
— Strong skills in presenting technical and business solutions to clients, ensuring alignment with their goals, and showcasing company capabilities;
— Software development background(nice to have);
— Experience in implementing or supporting ISO 9001 and 27001 (nice to have);
— Strong decision-making and problem-solving skills;
— Strong budget management and risk assessment skills;
— Strong organizational and facilitating skills.