Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
Our company is built by people and for people who believe that the synergy of outstanding individuals gathered together can tackle any global challenge. We value who you are so get on board and let’s make this world a better place.
17 травня 2018

Customer Support Lead (вакансія неактивна)

Responsibilities and Duties

* Team management
* Organization and control of hiring and training processes
* Best quality of the service management provided for our neighbors
* Collaboration with development team on issues escalation
* Communication with support teams based in the US
* Setting and control of KPI of the department

Qualifications and Skills

* 2+ years in managing support teams (multichannel contact center preferred)
* Advanced English level (written and spoken)
* Strong technical background (Basic IT education will be a plus)
* Experienced user in PC based computer systems or junior administrator (MacOS preferable)
* Experienced user in bug tracking systems (Jira, etc.)
* Strong organizational and team management skills (teams more than 30 ppl)
* Strong multitasking and time management skills

We offer multiple benefits, that include

* Working for one of the top product companies in the world: Ring.com
* Opportunity to influence the quality of products
* Challenging tasks
* PE accounting and support
* Paid vacation of 18 business days annually, paid holidays according to Ukrainian legislation
* Social package, including gym membership compensation, medical insurance
* Free meals, fruits and sweets
* Educational possibilities, knowledge hub and free English classes
* Career plan, professional growth and quarterly performance reviews