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Our company is built by people and for people who believe that the synergy of outstanding individuals gathered together can tackle any global challenge. We value who you are so get on board and let’s make this world a better place.
17 грудня 2018 Перша робота

Customer Support Specialist (вакансія неактивна)

Job Summary

A great opportunity to start a career in customer support for IoT is waiting for you! We are looking for proactive and people-oriented individuals that know what they want, ready to meet a new career and work hard to achieve a success. You will have an opportunity to:
— Work in the team of passionate people that will help you to learn how to work in a dynamic environment with the best smart house security products.
— Learn how to communicate right and support our neighbors using different techniques in order to provide the best service ever
— Get full technical details about the products and instruments we use in work

Join us today in changing the world and making it safer!

Responsibilities and Duties

— Provide timely technical support to our customers as the 1st level of support on phone, chat, and email
— Ensure the best quality of the service provided for our neighbors
— Collaborate with development team on issues escalation

Qualifications and Skills

— Upper-intermediate/Advanced English (written and spoken)
— Basic understanding of IT terminology

Nice to have
— Technical background or basic IT education
— Experience with PC based computer systems or junior administrator experience (MacOS is preferable)
— Knowledge of bug tracking systems like Jira and etc.

Night shifts: 2/2

We offer multiple benefits that include

— Working for one of the top product companies in the world: Ring.com
— Opportunity to influence the products quality
— Challenging tasks
— Competitive salary
— PE accounting and support
— 18 paid vacation days per year
— Social package, including gym membership compensation, medical insurance
— Free meals, fruits and sweets
— Educational possibilities, knowledge hub and free English classes
— Career plan, professional growth and quarterly performance reviews