Conference for DevOps, Software Architects and Engineers. Register until August, 22!
Ring Ukraine (ring-ukraine.com) — an innovative hardcore research and product development company creating state of the art smart home security systems. The importance of Ring research team is to enforce AI technologies for Ring devices; as well, the product team strives diligently on software and hardware development.
10 августа 2018

Customer Support Specialist

Киев

Job Summary

A great opportunity to start a career in customer support for IoT is waiting for you! We are looking for proactive and people-oriented individuals that know what they want, ready to meet a new career and work hard to achieve a success. You will have an opportunity to:
— Work in the team of passionate people that will help you to learn how to work in a dynamic environment with the best smart house security products.
— Learn how to communicate right and support our neighbors using different techniques in order to provide the best service ever
— Get full technical details about the products and instruments we use in work

Join us today in changing the world and making it safer!

Responsibilities and Duties

— Provide timely technical support to our customers as the 1st level of support on phone, chat, and email
— Ensure the best quality of the service provided for our neighbors
— Collaborate with development team on issues escalation

Qualifications and Skills

— Upper-intermediate/Advanced English (written and spoken)
— Basic understanding of IT terminology

Nice to have
— Technical background or basic IT education
— Experience with PC based computer systems or junior administrator experience (MacOS is preferable)
— Knowledge of bug tracking systems like Jira and etc.

Night shifts: 2/2

We offer multiple benefits that include

— Working for one of the top product companies in the world: Ring.com
— Opportunity to influence the products quality
— Challenging tasks
— Competitive salary
— PE accounting and support
— 18 paid vacation days per year
— Social package, including gym membership compensation, medical insurance
— Free meals, fruits and sweets
— Educational possibilities, knowledge hub and free English classes
— Career plan, professional growth and quarterly performance reviews

LinkedIn