Customer Support Engineer (вакансія неактивна)

About Ring Ukraine

We are a hardcore research and product development company hungry to build the next generation of smart home security products.
Our research organization is focused on applying AI, machine learning, computer vision and intellectual data analysis technology for Ring products.
Our product teams cover all aspects of SW development and QA of Ring products and solutions. We are in charge of firmware, hardware, mobile applications and backend development. Our deliverables should meet highest quality standards because Ring products are used by millions of customers around the world.

Project description

Ring lets you monitor every corner of your property. With a Video Doorbell at your door and Stick Up Cams around the house, you can create a Ring of Security around your entire home.

With Ring, you can monitor your home from your smartphone, tablet or PC. Every Ring device features a wide-angle lens and a built-in microphone and speaker, so you can see, hear and speak to anyone on your property from anywhere.

Our Mission: To Reduce Crime in Communities .This mission drives our team and strategy throughout every decision. It’s the statement we live by when we design and engineer not only the products you see today, but the future features and innovations that we will deliver for a long time to come. It also makes the late nights and seemingly impossible tasks more bearable as we know our hard work will create happy customers and make a positive impact on our homes, our communities, and the world.

Job Description

We are looking for a person who would become a best friend of our neighbors for a Customer support engineer position. We call our customers “neighbors”, because we build our products as we would use them ourselves and recommend them to our neighbors.

Candidate would have to handle multiple reports on the Ring products from our neighbors and sort them according to the categories.

Key Responsibilities

— Providing full technical support and managing relationships with our neighbors
— Acting as a liaison between neighbors and our technical staff
— Handling initial neighbors’ inquiries, full cycle troubleshooting, addressing our neighbors’ needs
— Deploying different test environments for troubleshooting neighbors’ issues
— Document knowledge in the form of incident notes, technical articles, contributions to knowledge base and forums within specific areas of expertise
— Timely follow up on neighbors’ commitments, effectively prioritizing process / product refinements
— Relaying lessons learned and feedback to Sales, Engineering, QA and Product Management teams

We offer multiple benefits, that include

— Working for one of the top product companies in the world: Ring.com
— Opportunity to influence the products quality
— Challenging tasks
— Salary above the market offer
— PE accounting and support
— Unlimited vacation policy
— Social package, including gym membership compensation, medical insurance
— Free meals, fruits and sweets
— Educational possibilities, knowledge hub and free English classes
— Career plan, professional growth and quarterly performance reviews