3 + years of experience with troubleshooting and providing remote technical support (application, OS, or Networking);
Hands-on experience with Linux;
Solid spoken and written English, at least B2.
Experience with at least one cloud provider (AWS\GCP\Azure);
Experience with Kubernetes/Kafka management;
Experience with VMWare products.
If you would like to feel a drive of a completely new solution getting to the market;
If you want to see how products are built, grow and develop;
If you want to contribute and actively take part in company development;
If you are not afraid of completely new challenges, industries have never resolved previously;
You are a person we are looking for.
As it might be visible from the text above we offer challenges, risk as well as valuable compensation for it.
Diagnose and troubleshoot technical issues within SLA. You won’t be programming in this role, but you will need to read and understand code and log files while troubleshooting;
Answer inbound requests and write technical solutions through the ticketing system, email, chats;
Direct work with the B2B clients. Communicate professionally and clearly;
Properly escalate issues to appropriate internal teams (e.g. software developers);
Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
In Hivecell we believe that people can become more human through automation. We know that right and simple automation improves people’s lives giving them more so valuable time. That’s why we decided to build a small and powerful single-board computer to save your time, space and data.
We are looking for a Support Engineer, an expert that is going to join the Hivecell software team.