Revenue Grid (formerly is an AI Guided Selling platform that nudges sales teams with step-by-step guidance towards actions that bring best results, deals at risk, and steps with the greatest impact.
23 ноября 2020

SMB Customer Success Manager /Technical Support Engineer (вакансия неактивна)


Необходимые навыки

Required skills and qualifications:
· Fluent English, both verbal and written, since you will be closely cooperating with our foreign customers
· IT-related education and background
· At least 1 year of experience on a similar position
· Our product is mostly based on Microsoft solutions, so we need a specialist with demonstrated Windows desktop OS troubleshooting skills and MS Outlook\Office knowledge
· Experience with bug-tracking software
· Experience with application logs investigation and interpretation

Будет плюсом

Would be treated as a plus but not mandatory:
· Cloud services support experience
· Understanding of CRM / ERP / Business applications
· Basic XML knowledge
· Experience in live phone\web session support with the English-speaking customers
· Basic Knowledge of JavaScript or any other basic development skills
· Experience in B2B software development\support\implementation


What we offer:
— A friendly, informal, and knowledge-sharing environment with open-minded people around you
— Chance to join a team of professionals in a company globally recognized for its cutting edge products
— Dynamic opportunities for professional growth
— A worthy salary
— Unlimited vacation
— Great medical insurance
— Corporate activities including corporate trips, skiing, parties, and other team-building events
— Partly or fully paid extra professional training and courses (when needed)
— Snacks and drinks in the office


Main duties:
— Providing the 1st line of technical support for the company’s SaaS customers
— Direct collaboration with the company’s internal teams and customers Worldwide
— Assisting Customers with Product setup, onboarding and configuration

О проекте

We are looking for an SMB Customer Success Manager for an innovative product in the enterprise integration market. We’re working with various scale of customers from top IT companies — Oracle, SAP, Salesforce, and Microsoft to smaller niche players.

Revenue Grid, a growing and innovative IT company, has an immediate need for a Junior L1 Technical Support Engineer. On this position, you will work directly with our end customers from the whole world. Comfortable office in the heart of Kyiv near the Olympiyska station with a comfy terrace and a breathtaking view, a convenient work schedule 11 to 20/ 5 days a week, constant positive atmosphere, friendly co-workers and adequate and loyal managers are included.

Горячие вакансии

Все вакансии