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Revenue Grid empowers those who drive revenue by turning data into actionable intelligence. Leveraging our world-leading CRM activity capture technology, we prioritize a data-first approach to revenue intelligence, generating real-time actionable insights from all your customer interactions.
29 листопада 2019

Technical Support Engineer (вакансія неактивна)

Київ

Необхідні навички

Required skills and qualifications:
- Excellent spoken and written English is a must
- Bachelor’s degree in Computer Science, Information Technology, Engineering or related field
- Minimal 3 years of experience on a similar position (application support in a software development company)
- Demonstrated MS Windows desktop applications troubleshooting skills
- Web-based applications support experience
- Experience with Jira and Confluence
- Experience with application logs investigation and interpretation
- Strong analytical, troubleshooting and problem-solving skills

Буде плюсом

Would be an advantage:
- Cloud services support experience
- Understanding of CRM / ERP / Business applications
- Experience in technical documents writing (in English)
- Experience in MS Exchange, MS Office365 and MS Outlook administration or support
- Experience in MS Azure and Azure Application Insights telemetry analysis
- Familiar with XML and JSON data formats, SOAP API, REST architecture
- Knowledge of HTML, CSS, JavaScript, SQL

Пропонуємо

What we offer:
- A friendly, informal, and knowledge-sharing environment with open-minded people around you
- Chance to join a team of professionals in a company globally recognized for its cutting-edge products
- Dynamic opportunities for professional growth
- A worthy salary
- 20 days of paid vacation yearly
- 20 days of paid out of office work yearly
- Great medical insurance
- Corporate activities including corporate trips, skiing, parties, and other team building events
- Partly or fully paid extra professional training and courses (when needed)
- Snacks and drinks in the office

Обов’язки

The main duties:
- Provide the 2nd line of application technical support for the company’s software products
- Directly collaborate with the technology partners and customers (mainly from the US and EU)
- Communicate internally with project management, development, QA and CSM teams
- Report bugs and improvements into products
- Document common support cases in the company’s knowledge base

Про проєкт

Invisible.io, a growing and innovative IT company, has an immediate need for a Technical Support Engineer.

Comfortable office in the heart of Kyiv near Olympiyska station with a comfy terrace and a breathtaking view, possible business trips several times a year to our customers which are located in Europe and the US, a convenient work schedule from 11:00 to 20:00, Monday to Friday. Constant positive atmosphere, friendly co-workers and adequate and loyal managers are included.