Revenue Grid (formerly Invisible.io) is an AI Guided Selling platform that nudges sales teams with step-by-step guidance towards actions that bring best results, deals at risk, and steps with the greatest impact.
4 августа 2021

Customer Success Manager (вакансия неактивна)

Киев

Необходимые навыки

• Excellent spoken and written English is a must;
• 3+ years relevant work experience in a customer-facing customer success engineering, professional services, or technical consulting role. SaaS experience preferred;
• Demonstrated cloud and desktop software troubleshooting skills;
• Demonstrated web applications troubleshooting skills;
• Demonstrated Windows desktop OS troubleshooting skills;
• Experience with application logs investigation and interpretation;
• Advanced Microsoft Outlook user;
• Understanding of SQL databases;
• Familiarity with Salesforce.com or other CRM platform;
• Familiarity with JIRA or other ticket tracking system;
• Experience with requirements gathering;
• Strong analytical skills;
• Customer-oriented mindset;
• Product quality improvement-oriented mindset;
• Basic XML knowledge;
• Ability to work on shifted schedules (USA work hours);
• Experience in technical documents writing (in English).

Будет плюсом

• Knowledge of Microsoft Azure Application Insight;
Salesforce.com custom development;
• Enterprise application development or integration;
• Web Development, including HTML and JavaScript;
• Experience with MAC OS applications troubleshooting;
• Responsible and self-motivated;
• Ability to learn new technologies;
• Ability to multitask and prioritize between competing activities;
• Ability to travel abroad for onsite customer workshops and events (1-2 weeks).

Предлагаем

• A friendly, informal, and knowledge-sharing environment with open-minded people around you;
• Chance to join a team of professionals in a company globally recognized for its cutting-edge products;
• Dynamic opportunities for professional growth;
• Unlimited paid vacation yearly;
• Unlimited days of WFH;
• Great medical insurance;
• Corporate activities including corporate trips, skiing, parties, and other team-building events;
• Partly or fully paid extra professional training and courses (when needed);
Office location: nearby Olimpiyska metro station.
Please note! We are providing assistance with moving for job seekers from other cities in Ukraine (payment for realtor consulting and 1 month of rent — not more than $ 1000 in total)

Обязанности

• Respond to Customer Support Cases and Escalations in a timely manner and maintaining high customer satisfaction;
• Pro-actively monitor the customers’ activities and to resolve or escalate the customers’ issues;
• Drive the issues resolution and custom solutions implementation;
• Manage technical discovery sessions to gather Customer requirements;
• Conduct Data and Configuration audits to verify integration prior to launch, and assist in other testing/QA activities in support of getting your Customers live;
• Drive prove-of-concept projects;
• Recommend best-practice approaches to integration, implementation, and product configuration, and provide technical instruction to Customer teams during Onboarding;
• Partner with cross-functional teams. Work with Product Management, Support, and Engineering to translate Customer business needs and product feedback into new solutions. Assist Sales in setting up prospective customers for success in onboarding;
• Be a reliable direct point-of-contact for the company’s customers (mainly located in the USA);
• Document the requirements and integration approach for the Customers;
• Document the use cases and support cases in the knowledge base.

О проекте

We are looking for a Customer Success Engineer for a growing and innovative product in the enterprise integration market.
Revenue Grid is a Salesforce-native customer engagement toolset that helps you lead your team to repeatable revenue. Covering the full sales cycle from getting the first touch to closing and upselling, Revenue Grid allows you to analyze, execute and lead your growth strategy.