Revenue Grid (formerly Invisible.io) is an AI Guided Selling platform that nudges sales teams with step-by-step guidance towards actions that bring best results, deals at risk, and steps with the greatest impact.
10 травня 2022

Solution Engineer (вакансія неактивна)

Київ, Вінниця, Ужгород, Атланта (США), Бухарест (Румунія), віддалено

Необхідні навички

Skills:

— Excellent spoken and written English is a must;
— 2+ years of relevant work experience in a customer-facing sales engineering, customer success engineering, professional services, or technical consulting role. SaaS and B2B experience preferred;
— Familiarity with Salesforce.com or other CRM platform;
— Familiarity with JIRA or other ticket tracking system;
— Experience with requirements gathering and processing;
— Experience in articulating customer’s business needs to PO and R&D;
— Strong analytical skills;
— Attention to detail;
— Responsible attitude to project delivery and self-motivation;
— Ability to learn new technologies;
— Ability to multitask and prioritize between competing activities;
— Ability to stay focused on the set goals;
— Customer-oriented mindset;
— Ability to work on shifted schedules (USA work hours, no night shifts).

Буде плюсом

Would be an advantage:

— Understanding of CRM / ERP / Business applications;
— Understanding of sales cycle
— Experience in demoing SaaS product;
— Experience with MAC OS applications troubleshooting;
— Experience in technical documents writing (in English);
— Cloud service application support;
— Ability to travel abroad for onsite customer workshops and events (1-2 weeks).

Пропонуємо

Benefits & Perks:

— Friendly, informal, and knowledge-sharing environment with smart people around you;
— Chance to join a team and a company globally recognized for its cutting edge products;
— Dynamic opportunity for professional growth;
— Worthy salary (depends on skills, would be finally discussed on the interview);
— Unlimited paid vacation yearly;
— Unlimited days of WFH;
— Premium medical insurance after successfully passed the trial period;
— Corporate activities including common travels, ski, events, team building;
— Partly or fully paid trainings (according to importance);

Обов’язки

Responsibilities:

— Manage technical discovery sessions to gather Customer requirements;
— Drive prove-of-concept projects;
— Drive the issues resolution and custom solutions implementation;
— Recommend best-practice approaches to integration, implementation, and product configuration, and provide technical instruction to Customer teams during Onboarding;
— Be a reliable direct point-of-contact for the company’s customers (mainly located in the USA);
— Document the requirements and integration approach for the Customers;
— Document the use cases and support cases in the knowledge base;— Conduct Data and Configuration audits to verify integration prior to launch, and assist in other testing/QA activities in support of getting your Customers live;
— Partner with cross-functional teams. Work with Product Management, Support, and Engineering to translate Customer business needs and product feedback into new solutions. Assist Sales in setting up prospective customers for success in onboarding;— Respond to Customer Support Cases and Escalations in a timely manner and maintaining high customer satisfaction;
— Pro-actively monitor the customers’ activities and to resolve or escalate the customers’ issues.

Про проект

Revenue Grid (former Invisible.io) — The Company with more than 11 years of enterprise-class experience in integration and melding of CRM, ERP, HRM platforms with Corporate Email systems. Trusted more than 500.000 users worldwide and has strong partnerships with such giants as Oracle, SAP, Microsoft, Salesforce, and others. Our products and services drive results by delivering efficient integration strategies and products bringing Salesforce management tools into the email client like Outlook, Office 365, and Google Gmail.