Revenue Grid (formerly is an AI Guided Selling platform that nudges sales teams with step-by-step guidance towards actions that bring best results, deals at risk, and steps with the greatest impact.
14 декабря 2020

L2 Technical Support Engineer (вакансия неактивна)


Необходимые навыки

Required skills and qualifications:
— Excellent spoken and written English is a must
— Bachelor’s degree in Computer Science, Information Technology, Engineering or related field
— Minimal 2 years of experience in a similar position (application support in a software development company)
— Web-based applications support experience
— Experience with Jira and Confluence
— Experience with application logs investigation and interpretation
— Strong analytical, troubleshooting, and problem-solving skills

Будет плюсом

Would be an advantage:
— Cloud services support experience
— Understanding of CRM / ERP / Business applications
— Experience in technical documents writing (in English)
— Experience in MS Exchange, MS Office365 and MS Outlook administration or support
— Experience in MS Azure and Azure Application Insights telemetry analysis
— Familiar with XML and JSON data formats, SOAP API, REST architecture
— Knowledge of HTML, CSS, JavaScript, SQL


What we offer:
— A friendly, informal, and knowledge-sharing environment with open-minded people around you
— Chance to join a team of professionals in a company globally recognized for its cutting-edge products
— Dynamic opportunities for professional growth
— Unlimited vacation
— Great medical insurance
— Corporate activities including corporate trips, skiing, parties, and other team-building events
— Partly or fully paid extra professional training and courses (when needed)
— Snacks and drinks in the office


The main duties:
— Provide the 2nd line of application technical support for the company’s software products
— Directly collaborate with the technology partners and customers (mainly from the US and EU)
— Communicate internally with project management, development, QA, and CSM teams
— Report bugs and improvements into products
— Document common support cases in the company’s knowledge base

О проекте

Revenue Grid is a Salesforce-native customer engagement toolset that helps you lead your team to repeatable revenue. Covering the full sales cycle from getting the first touch to closing and upselling, Revenue Grid allows you to analyze, execute, and lead your growth strategy. We are a US-Ukrainian software development company, headquartered in the US

Горячие вакансии

Все вакансии