ABOUT RETARGETAPP
RetargetApp builds an automated solution that provides a growing amount of eCommerce businesses with a better way to get, engage and retain customers with automated advertising campaigns.
• 500+ e-commerce businesses worldwide use RetargetApp to grow sales
• With RetargetApp, online store owners spend less than 5 min/day on marketing
• Facebook Marketing Partner since 2016; Google Partner since 2019
• 2 client’s Success Stories are published by Facebook
WHAT SKILLS DO I NEED?
• good command of written English (Upper-Intermediate or better)
• customer support experience
• strong willingness to develop constantly and learn more about Customer Support and adjacent fields
WHAT WILL I NEED TO DO?
• process customers’ requests in chat and via e-mail
• become a living encyclopedia of what we do and what our product is capable of
• study advertising trends in social media and technology development
• work with analytics, study results of advertising campaigns and provide clients with tips and suggestions
• identify and evaluate customers’ needs
• troubleshoot a variety of technical and non-technical issues
• patiently deal with problems, complaints and criticism
Working hours: 10:00 AM till 6:00 PM, Sunday — Thursday (Friday & Saturday — days off)
BENEFITS
• development in the field of e-commerce and Internet technologies
• career growth and development opportunities
• friendly and helpful team
• cozy office in the heart of Kyiv
• gym membership