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We are team of Ad Experts and Engineers from Kyiv who develops its own eCommerce/Ad Tech SaaS product. Our customers are e-shop owners from all over the world. Our mission is to help online businesses run efficient ads in one click.
19 червня 2019

Customer Support Manager (вакансія неактивна)

Київ

ABOUT RETARGETAPP
RetargetApp builds an automated solution that provides a growing amount of eCommerce businesses with a better way to get, engage and retain customers with automated advertising campaigns.

• 500+ e-commerce businesses worldwide use RetargetApp to grow sales
• With RetargetApp, online store owners spend less than 5 min/day on marketing
• Facebook Marketing Partner since 2016; Google Partner since 2019
• 2 client’s Success Stories are published by Facebook

WHAT SKILLS DO I NEED?
• good command of written English (Upper-Intermediate or better)
• customer support experience
• strong willingness to develop constantly and learn more about Customer Support and adjacent fields

WHAT WILL I NEED TO DO?
• process customers’ requests in chat and via e-mail
• become a living encyclopedia of what we do and what our product is capable of
• study advertising trends in social media and technology development
• work with analytics, study results of advertising campaigns and provide clients with tips and suggestions
• identify and evaluate customers’ needs
• troubleshoot a variety of technical and non-technical issues
• patiently deal with problems, complaints and criticism

Working hours: 10:00 AM till 6:00 PM, Sunday — Thursday (Friday & Saturday — days off)

BENEFITS
• development in the field of e-commerce and Internet technologies
• career growth and development opportunities
• friendly and helpful team
• cozy office in the heart of Kyiv
• gym membership