Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
We are team of Ad Experts and Engineers from Kyiv who develops its own eCommerce/Ad Tech SaaS product. Our customers are e-shop owners from all over the world. Our mission is to help online businesses run efficient ads in one click.
27 березня 2024

Customer Success Manager

віддалено

Adwisely is a marketing software that helps direct-to-consumer brands promote their products on the biggest online advertising platforms. Adwisely is a proud Meta Marketing Partner and Google Partner.

We’re in search of a full-time remote Customer Success Manager to join our team. The ideal candidate is a customer-centric team player eager to assist our clients in boosting sales through our software while providing proactive, expert-level support.

What you will need to do

— handle incoming messages from our users
— launch advertising campaigns with the help of our software
— study results of advertising campaigns and provide users with solutions based on industry best practices and shared expertise
— provide users proactive support tailored to their individual and company goals
— fill in bug reports
— participate in updating internal documentation (such as Help Center, CRM etc)
— prepare and participate in Meta Ads Certification (once a year)

This is for you if you

— have experience on similar position 2+ year
— worked with CRM and ticketing system (Intercom, Notion etc)
— have Advanced level of English (both spoken and written)
— want to develop and learn more about Customer Success and adjacent fields and participate in product and process improvements, influence the process
— are empathetic and full of enthusiasm, striving to build best customer’s experience
— attentive to details and able to think outside the box
— are okay to work on weekends depending on the workload
— previous experience with Meta Ads or Google ads will be a big plus

What we offer

— working schedule: evening shift — 12:00-20:00 (Kyiv time)
— opportunities for developing skills in Meta Ads and Google Ads
— 40-hour working week with a flexible schedule and ability to work remotely
— competitive salary with opportunity to earn more based on revenue share program
— paid vacation and sick leaves
— team of professionals who will coach and advise

We are passionate about our Team and the product we create, we never stop learning and always stay curious. Come join us to grow together!

LinkedIn