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We are a young and progressive team from Kyiv who develops its own eCommerce/Ad Tech product. Our customers are e-shop owners from all over the world. Our mission is to help online businesses run efficient ads in one click.
7 октября 2020

Customer Support Specialist (вакансия неактивна)


RetargetApp is a marketing solution that helps e-commerce businesses promote their products on the biggest advertising platforms. RetargetApp automatically creates and optimizes effective advertising campaigns. Our company has been a proud Facebook Marketing Partner since 2016 in Ukraine. With us, you can develop a product together with the best Facebook Ads experts in the world and get a chance to work with new technologies before their public release.

We have a fresh opportunity for Customer Support Specialist to join the team full-time in our Kyiv office. Our perfect candidate is a client-oriented team player who is ready to learn quickly and become a helpful point of contact for our app users to provide workday and weekend support (5 days a week).

What you will need to do

— handle incoming messages from our users
— set up and launch advertising campaigns for them
— help users with bans, deactivations, disabled and unsettled ad accounts
— work with analytics, study results of advertising campaigns and provide clients with tips and suggestions
— process feedback from users
— communicate with Facebook Support
— fill in bug reports
— participate in updating our Help Center

This is for you if you

— have experience on similar position 1+ year
— worked with CRM (Intercom, Hubspot, Salesforce, etc) and ticketing system (Jira, Notion, Hotjar, etc)
— have Advanced level of English (both spoken and written)
— want to develop and learn more about Customer Support and adjacent fields and participate in product and process improvements, influence the process
— are empathetic and full of enthusiasm, striving to build best customer’s experience
— attentive to details and able to think outside the box
— are okay to work on weekends sometimes

What we offer

— working schedule: 10:00 — 18:00/11:00 — 19:00
— opportunities for self-development and attend external educational events and conferences
— 40-hour working week with a flexible schedule and ability to work remotely
— competitive salary with regular compensation reviews
— PE accounting and support
— paid vacation and sick leaves
— team of professionals who will coach and advise
— gym membership compensation

We are passionate about our Team and the product we create, we never stop learning and always stay curious. Come join us to grow together!

Горячие вакансии

Все вакансии