We are a young and progressive team from Kyiv who develops its own eCommerce/Ad Tech product. Our customers are e-shop owners from all over the world. Our mission is to help online businesses run efficient ads in one click.
1 сентября 2021

Customer Support Specialist

удаленно

RetargetApp is a marketing solution that helps small and medium-sized direct-to consumer brands promote their products on the biggest online advertising platforms. RetargetApp automatically creates and optimizes effective advertising campaigns. RetargetApp is a proud Facebook Marketing Partner and Google Partner.

We are looking for Customer Support Specialist to join the team full-time in our Kyiv office. Our perfect candidate is a client-oriented team player who is ready to learn quickly and become a helpful point of contact for our app users to provide workday and weekend support (5 days a week).

What you will need to do

— handle incoming messages from our users and contact them via phone calls
— set up and launch advertising campaigns for them
— help users with bans, deactivations, disabled and unsettled ad accounts
— work with analytics, study results of advertising campaigns and provide clients with tips and suggestions
— process feedback from users
— communicate with Facebook Support
— fill in bug reports
— participate in updating our Help Center

This is for you if you

— have experience on similar position 1+ year
— worked with CRM (Intercom, Hubspot, Salesforce, etc) and ticketing system (Jira, Notion, Hotjar, etc)
— have Advanced level of English (both spoken and written)
— want to develop and learn more about Customer Support and adjacent fields and participate in product and process improvements, influence the process
— are empathetic and full of enthusiasm, striving to build best customer’s experience
— attentive to details and able to think outside the box
— are okay to work on weekends depending on the shift

What we offer

— working schedule: daytime shift 09:00 — 17:00, evening shift — 13:00 — 21:00
— opportunities for self-development and attend external educational events and conferences
— 40-hour working week with a flexible schedule and ability to work remotely
— competitive salary with regular compensation reviews
— PE accounting and support
— paid vacation and sick leaves
— team of professionals who will coach and advise
— gym membership compensation
— referral program for hiring
— option pool

We are passionate about our Team and the product we create, we never stop learning and always stay curious. Come join us to grow together!

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