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Restream is the #1 solution for creating professional live videos and streaming them to all social networks at once. Millions of people around the world use Restream to reach, engage, and monetize their audiences. We’re a small and diverse group of dreamers who make technology work for the world.
26 серпня 2019

Community Support Representative (вакансія неактивна)

Київ, віддалено від $1000

Необхідні навички

— Live streaming experience
— Tech savvy and hungry to improve technical skills.
— Ability to identify customer needs and successfully implement solutions.
— Excellent verbal & written communication skills (English, Russian) you can explain complex issues in simple terms and adapt your tone for different users.
— Ability to identify customer needs and successfully implement solutions.
— A humble and friendly person who genuinely loves helping people and solving problems.

Обов’язки

— Become an expert on how Restream works and its day-to-day usage, helping our users/customers understand the features and all of the benefits pertaining to their specific needs.
— Respond to customer support inquiries and monitor the incoming tickets in all of our support channels (Intercom, FB, Twitter).
— Keep an active presence in our community (Discord/Reddit).
— Maintain content in the help center.
— Maintain content in the Intercom chat. E.g. increase the base of auto answers.
— Identify common customer challenges and proactively find ways to improve our product and processes.
— Gather feedback and feature requests and communicate them effectively to the team.

Про проєкт

As Restream’s Community Support Representative, you will play an essential role in creating, managing, and influencing user/customer experience.

You will act as a primary point of contact for all customer inquiries and be directly responsible for ensuring customer satisfaction. This position will also work closely with members of the Restream team to improve customer satisfaction by gathering feedback, testing new features, and many other responsibilities.