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Reply is a global leading sales engagement platform, based on AI. Currently, we are a multinational team of 110+ working 100% remotely from day one. Our team members are in more than 20 countries with a go-to-market team in North America and engineering in Europe. We have 2000+ customers in 60+ countries using our platform every day.
4 травня 2021

Customer Support Agent (вакансія неактивна)

Київ, Дніпро, віддалено

Необхідні навички

We are a product company working in the US, Europe, and the global market. Right now we are a team of 70+ people working 100% remotely from day 1, we have 2500+ customers using our platform.

Our product (reply.io) is a leading sales acceleration platform that automates personal and business communications, including emails, calls, SMS, LinkedIn, and messengers.

You can learn more about the company by watching the latest interview with Reply’s CEO and Founder: youtube.com/watch?v=PwcDCzV8HNA

We’re looking for someone with:
• Excellent spoken and written English

Пропонуємо

• Work from anywhere
• Opportunities for professional and career growth
• The team that likes to have fun

Обов’язки

• Work closely with the Head of Customer Support, L2 Tech Support and the Customer Support Team to ensure the experience of Reply.io clients and talent is world-class and completely smooth throughout all phases of engagements.
• Take inquiries via Intercom and other written communication channels to address all questions and problems accurately and rapidly.
• Communicate effectively with clients and address issues rapidly and fully, either on your own or by pulling in other relevant parties and seeing the problem through to its full resolution.