Reply is a sales acceleration platform that puts sales outreach on autopilot, while still making each communication personal. Reply enables scaling sales with no extra hiring needed by automating sending personalized cold emails, follow-ups and initiating phone calls.
4 мая 2021

Customer Support Agent (вакансия неактивна)

Киев, Днепр, удаленно

Необходимые навыки

We are a product company working in the US, Europe, and the global market. Right now we are a team of 70+ people working 100% remotely from day 1, we have 2500+ customers using our platform.

Our product (reply.io) is a leading sales acceleration platform that automates personal and business communications, including emails, calls, SMS, LinkedIn, and messengers.

You can learn more about the company by watching the latest interview with Reply’s CEO and Founder: youtube.com/watch?v=PwcDCzV8HNA

We’re looking for someone with:
• Excellent spoken and written English

Предлагаем

• Work from anywhere
• Opportunities for professional and career growth
• The team that likes to have fun

Обязанности

• Work closely with the Head of Customer Support, L2 Tech Support and the Customer Support Team to ensure the experience of Reply.io clients and talent is world-class and completely smooth throughout all phases of engagements.
• Take inquiries via Intercom and other written communication channels to address all questions and problems accurately and rapidly.
• Communicate effectively with clients and address issues rapidly and fully, either on your own or by pulling in other relevant parties and seeing the problem through to its full resolution.