● Strong spoken and written English
● Self-motivation, reliability, and ability to work independently
● Focus on customer needs and good customer service skills
● High communicative abilities and patience
● Working in a startup environment hand in hand with a young, open, and friendly team
● Opportunity to build a career and gain an experience that will serve you in a long-term perspective
● Communication with users via live chat, App Store, Google Play, or e-mail in order to create a trustworthy and friendly atmosphere for the clients
● Making sure clients get the best experience using our brand 24/7
● Quick, polite, and accurate answering-back to customer requests and inquiries
● Close cooperation with the product team, suggesting special service improvements for users, based on feedback from clients
● NO cold calling involved whatsoever!
We are about to build a team of Customer support agents who will respond to emails, reviews, and questions in chats 24/7 covering all the countries. Work will presume 2/2 with night shifts once or twice a week. A remote option is possible as well as working at the office.