Customer Support Specialist

We are seeking a Customer Support Specialist to join our team and deliver outstanding customer service and support!

Our company operates software development centers and branch offices in Poland, Portugal, and Ukraine, with distributed teams across Europe working remotely since 2020. We are a community of professionals dedicated to providing innovative solutions that digitize, optimize, and enhance processes. Our focus is on building solutions for global businesses by leveraging cloud computing, big data, search, applications, and cross-platform mobility. We are highly experienced in Salesforce.com CRM platforms and offer a range of products, services, and productivity tools.

About the Role:

We are considering candidates without experience.

The support team primarily handles client requests through subscriptions, offering assistance for our CRM products. In addition, the team supports user guides, release notes, and product testing. We operate on scheduled shifts: 9:30 AM — 6:00 PM or 5:30 PM — 2:30 AM. For the first three months (trial period), you will work the morning shift, transitioning to the evening shift afterward.

Requirements:

• English Proficiency: Upper-intermediate or above, with strong written and verbal communication skills to interact effectively with clients and team members.
• Presentation Skills: Experience in creating and delivering presentations that engage diverse audiences.
• Documentation Skills: Ability to create clear, concise, and user-friendly documentation, instructions, and emails.
• Software Knowledge: Proficiency in Microsoft Excel, Google Sheets, and Microsoft Word.

Preferred but Not Required:

• Relevant Experience: Prior experience in customer-facing roles, such as customer service or client support, is a plus.
• Training & Facilitation: Experience in conducting training sessions or facilitating workshops is an advantage.

Responsibilities:

• Provide clear, step-by-step instructions to customers on resolving issues with our products.
• Communicate professionally via client calls and emails to deliver effective solutions.
• Develop and deliver presentations for team members, clients, and other departments.
• Conduct training sessions to help clients and internal teams make the most of our products.
• Investigate and troubleshoot client issues, analyze root causes, and find effective resolutions.
• Collaborate with team members to share knowledge and contribute to a positive and cooperative environment.
• Actively support team goals, offering assistance to colleagues as needed.

Benefits:

— 20 paid vacation

— 5 paid sickness

— B2B and remote cooperation

— Career development and professional growth

— Technical performance reviews and 360 Evaluation

— Collaboration with a personal Resource Manager, Technical leads, and mentors

— Udemy and Pluralsight subscription

We welcome applications from candidates located in Ukraine, Poland and Portugal.