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Readdle is a leading developer of business and productivity applications for iOS. We are the pioneers of iOS App Store and one of the first companies to create file management and scanning apps. Available on the App Store from the day one, our apps have been downloaded more than 35 million times.
2 апреля 2018

Spark Support Specialist

Одесса

Необходимые навыки

Requirements:

— Fluent English.
— Excellent problem-solving skills.
— Advanced business communication skills.
— Ability to work according to a flexible schedule.
— Persistent interest in software is a plus.
— Geeks are welcome ;)

Будет плюсом

Extra:

— French, Spanish, Italian, German, Chinese or Japanese languages knowledge is a plus.
— Professional experience on a relevant position (Customer Support) is a plus.

Предлагаем

Work That Inspires!
At Readdle we believe that being part of our team should get you to what you strive for. Innovation, teamwork, common sense and enjoying what we do is at heart of everything we create at Readdle.

Team That Motivates!
Readdle is honored to already have a team of over 100 talented, passionate, dedicated and tech savvy individuals who share the same obsession with creating truly brilliant and useful products.

Conditions That Matter!
Flexible work hours, fun corporate events, office equipped with all facilities you need, gym subscriptions, free delicious lunches, 4-weeks vacation + public holidays — naming just a few of those you get becoming part of Readdle’s team.

Обязанности

Responsibilities:

— Provide excellent customer service through email and be ready to assist 50-80 users per day.
— Report and escalate requests to Quality Assurance and Development teams in order to improve overall quality of Readdle products.
— Prepare product overview by collecting and analyzing customers’ needs, user experience and the workflow.
— Contribute to team efforts to maintain the quality of Readdle products.
— Develop and maintain in-depth product knowledge and be on top of industry trends to provide top class service.
— Keep our end user product documentation up to date.

О проекте

Customer Support Specialist contributes to keeping Readdle customers happy and satisfied with the complete range of our products.

Spark Support Specialist is a liaison between customers sharing their experience and expectations about Spark and the developers who are open to feedback and are continuously working on bringing the improvements and innovation into the app.

We are looking for a person who is keen about Spark, enthusiastic about talking to customers and is able to read between the lines. The job is a great opportunity to learn about the development process of apps, to gain knowledge about different factors influencing the quality and rating of a product. Continuous communication with mostly English-speaking customers will be useful to enrich communication and writing skills.

How to apply:
Please submit a cover letter explaining:
1) Why would you like to work in a customer support role.
2) Why you want to work at Readdle and not somewhere else.
3) A description of a great customer service/support experience you had recently, and what made it great.

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