We are a part of Rakuten, one of the biggest tech companies in the world, currently involved in e-commerce, e-reading, travel, banking, securities, credit cards, e-money, and more. Founded in 1997, Rakuten is headquartered in Tokyo, with over 25,000 employees worldwide.
25 июля 2021 Первая работа

Operational support specialist (вакансия неактивна)

Одесса от $500

About us:

In 2020 we totally reworked the Financial Compliance Audit process, from 100% manual to semi-automatic process with automatic monitoring. As such, we need a new operations team to support this process. You will work with the new tool and we hope that as a result of this work you will generate creative ideas that we will implement to make your working process easier and more enjoyable. Your work will be related to the analysis of online information about financial products (credit cards, mortgages, insurance policies, etc.). Analysis requires good knowledge of English, as often you will have to analyze the blogging sphere because it is one of the typical ways of publishing this type of information. Also, your work will include regular communication with the partner team in the USA (answering questions, escalation, asking questions to resolve complex/uncertain situations). The system is automatic so online documents requiring analysis are generated non-stop, which means there is always something to do:) On the other hand, we carefully monitor manual operations and constantly make efforts to ensure that the work is not tedious. And we really hope that you will help us with this! Previous experience in IT is not required, you will be a part of a friendly team where everyone had started from scratch 😊


•English (at least Upper-Intermediate)
•Detail-oriented, thorough, and meticulous
•Attention to detail in order to identify and analyze errors
•Strong time management and self-organization skills and ability to meet predetermined timeframes
•Ability to work independently and with a team
•Ability to accurately interpret complex documents and online policies
•Basic understanding of HTML structure is a +, but if you don’t have it training will be provided


•Discovering and monitoring online financial articles about both cards and consumer banking programs for publishers websites by means of an internal tool
•Conduct ongoing audits for credit cards and consumer banking programs —audit each affiliate site•Identify all compliance fails
•Maintain and build ongoing audit templates and ad-hoc audit templates
•Create new and keep existing written documentation up to date
•Propose improvements of system and process

As a team member you will have access to:

•Mentoring and support during all training period
•Health insurance
•Professional and career development
•A spacious downtown office (after quarantine)
•...and other things you need for comfortable work 😊