Railsware is a product studio. Since 2007, we have shaped our craft in product management, engineering, design, and marketing. Now, we apply it to both solutions for clients and our own products. Clients hire us to build and implement an entire product strategy, from the ground up.
3 июня 2021

Customer Support (вакансия неактивна)

Киев, Краков (Польша), удаленно

Необходимые навыки

🔹Good understanding of the international startup landscape and IT industry
🔹Advanced communication and relationship building skills
🔹Top-level Internet research skills & ability to navigate social networks
🔹Excellent computer literacy
🔹Experience in using CRM systems and task management tools
🔹Experience in GSheets or Excel
🔹Attention to details
🔹People-oriented approach
🔹Fluent English (both written and spoken)


👨‍🎓Experience outstanding development culture: bit.ly/rw-devculture
⏰Define your schedule yourself as we offer flexible hours
🚩Collaborate with us remotely from any location or in one of our offices: bit.ly/rw-remotecollab
🏢Our offices in Kyiv and Krakow are equipped with modern ergonomic chairs and standing desks
🍒You can always find fresh food and drinks in our kitchen
🇵🇱We offer relocation to Poland

💸Get competitive compensation, yearly bonus, and access to microcredits
🎁We’ve designed a flexible approach to benefits with no bureaucracy. It covers your:
— remote workspace setup
— hardware
— software
— health (sports and medical)
— education and much more!

🌴Get 34 days a year as a paid time off (24 standard days + 10 more to cover public holidays)
🤒Get 3 + 24 paid illness days a year
✈️Join a 7-days company trip with all Railswarians and their families. We’ve already visited Austrian Alps, Crete, Italy, and Croatia together

🔥See all Railsware benefits here: bit.ly/rw-smartbenefits


🔸Handle inbound customers traffic
🔸Qualify leads
🔸Facilitate communication with customers (both through calls and written communication)
🔸Support proposals, agreements, and other docs preparation
🔸Contribute into relationships with clients and partners
🔸Maintain sales process, by providing comprehensive customer support
🔸Run sales analytics and report on the results
🔸Evaluate sales sources and channels

О проекте

We’re looking for an enthusiastic and responsible professional to provide our team with customer support, both for Railsware own products and consultancy services.

Our product team is seeking a professional to enforce customers’ support by being the point of contact, resolving requests and providing the best communication experience. In terms of consultancy, you will be a great help in processing inbound leads, building relations with new clients and supporting existing Railsware services customers.

We’ve worked with 60+ clients and organizations from the USA, UK, and EU. Our products now have more than 600,000+ signups and this number is constantly growing — we have a plan to build a billion dollar business around it. Check out our case studies to see our previous projects and current clients, as well as Railsware own products: railsware.com/case-studies

Railsware is a product studio. Since 2007, we have shaped our own “know-how” in product creation. Among others, we have helped Calendly and BrightBytes turn from small startups into close-to-billion-dollar companies.

Railsware products are the next step in company evolution. We have applied the best product development practices to creating our own solutions. Today, Mailtrap.io, Coupler.io, and Smart Checklist for Jira have over 600K users and generate over $1M of annual recurring revenue.

People feel great here. On average, a Railswarian stays in the company for about 5 years. We support our team with outstanding benefits and remote working culture.

We look for people with high potential ready to evolve in multiple directions. The right hires shape a team of A-players to learn from each other and evolve together.

🔹Products we’ve built: railsware.com/case-studies
🔹Blog: railsware.com/blog
🔹YouTube: youtube.com/c/railsware
🔹Clients about us: youtu.be/EIEFStPmmz8