IT Delivery Manager (Contact Center) (вакансія неактивна)

Raiffeisen Bank is a part of the Raiffeisen Bank International AG (Austria), a leading financial entity in 14 countries. In Ukraine, we have more than 2,7 million clients and almost seven thousand colleagues.

Now we are changing. We took off our old-fashioned jacket to transform into a digital partner. Our transformation journey has started. We welcome you to join Raiffeisen Tech, a kind of IT company within the bank.

We are fully responsible for all tech development. During our transformation we kill bureaucracy, increase efficiency, and achieve high-speed digital products. We implement modern engineering practices, work on innovations that build high-quality interaction with our customers.

Sounds curious? Join the Raiffeisen team!

Preferred qualifications:

• IT Education: University degree in IT or IT related specialty
• Project management experience (3+ years) for large scale IT Projects in banking area, successful projects implementation
• Proven experience in budling contact center solutions
• Good IT management skills and understanding of IT processes (Change Management, Release management and others)
• Experience in development contact center platform based on Genesys / Cisco / Asterisk or similar software, preferably cloud native
• Good command of technical English, ability to communicate and negotiate with different management levels
• Knowledge of Scrum, Kanban, Waterfall methodology, roles, activities and process outputs for software development
• Strong organizational and problem-solving competency
• Strong interpersonal/social skills

Your responsibilities:

• Strong partnership with the Business Owner and Product Owners on “eye to eye” level
• Work closely with Product Owner and Enterprise Architect to define the Product Stream backlog and the Release Plan
• Ensure that the delivered solution fits to the overall IT strategy and IT goals/tasks are reflected in the Product Backlog
• Provide technical and IT related strategic input for the respective business area
• First escalation instance on IT side for Product Owner, Scrum Master and IT (Team)
• Ensure proper involvement of all IT roles, IT resource management for Adaptive team
• IT internal alignment of IT standards and documentation required for Adaptive team setup
• Accountable for delivery of Product Stream IT deliverables
• Manage IT risks and technical interdependencies

We will support you professionally and personally:

• You will work in a large international company that provides possibilities for professional and personal growth
• Complex and complicated challenges, opportunity to contribute into corporate level transformation
• Become a part of a highly professional and successful team with an international company culture
• Opportunity to visit our non-stop internal meetups: Tech talks, Demo days, Q&A Session with Board
• Possibility to work remotely or in a comfortable and cozy office near Kontraktova Square
• Stability and a social package that includes 28 days of paid vacation, medical insurance
• Competitive salary and bonuses for your efforts and contribution
• Great corporate events and Team building activities

About project:

If you want to build top notch mobile banking app and work in fast paced friendly environment, then join us and let’s transform the bank into product company together

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