Raif is the part of the Raiffeisen Bank International AG (RBI) banking group, Austria. Our bank is a reliable business partner in the banking market of Ukraine, we strive to become a bank with the most recommended financial services and create a positive customer experience.
27 січня 2022

IT Delivery Manager (Contact Center) (вакансія неактивна)

Київ, віддалено

Raiffeisen Bank is a part of the Raiffeisen Bank International AG (Austria), a leading financial entity in 14 countries. In Ukraine, we have more than 2,7 million clients and almost seven thousand colleagues.

Now we are changing. We took off our old-fashioned jacket to transform into a digital partner. Our transformation journey has started. We welcome you to join Raiffeisen Tech, a kind of IT company within the bank.

We are fully responsible for all tech development. During our transformation we kill bureaucracy, increase efficiency, and achieve high-speed digital products. We implement modern engineering practices, work on innovations that build high-quality interaction with our customers.

Sounds curious? Join the Raiffeisen team!

Preferred qualifications:

  • IT Education: University degree in IT or IT related specialty
  • Project management experience (3+ years) for large scale IT Projects in banking area, successful projects implementation
  • Proven experience in budling contact center solutions
  • Good IT management skills and understanding of IT processes (Change Management, Release management and others)
  • Experience in development contact center platform based on Genesys / Cisco / Asterisk or similar software, preferably cloud native
  • Good command of technical English, ability to communicate and negotiate with different management levels
  • Knowledge of Scrum, Kanban, Waterfall methodology, roles, activities and process outputs for software development
  • Strong organizational and problem-solving competency
  • Strong interpersonal/social skills

Your responsibilities:

  • Strong partnership with the Business Owner and Product Owners on “eye to eye” level
  • Work closely with Product Owner and Enterprise Architect to define the Product Stream backlog and the Release Plan
  • Ensure that the delivered solution fits to the overall IT strategy and IT goals/tasks are reflected in the Product Backlog
  • Provide technical and IT related strategic input for the respective business area
  • First escalation instance on IT side for Product Owner, Scrum Master and IT (Team)
  • Ensure proper involvement of all IT roles, IT resource management for Adaptive team
  • IT internal alignment of IT standards and documentation required for Adaptive team setup
  • Accountable for delivery of Product Stream IT deliverables
  • Manage IT risks and technical interdependencies

We will support you professionally and personally:

  • You will work in a large international company that provides possibilities for professional and personal growth
  • Complex and complicated challenges, opportunity to contribute into corporate level transformation
  • Become a part of a highly professional and successful team with an international company culture
  • Opportunity to visit our non-stop internal meetups: Tech talks, Demo days, Q&A Session with Board
  • Possibility to work remotely or in a comfortable and cozy office near Kontraktova Square
  • Stability and a social package that includes 28 days of paid vacation, medical insurance
  • Competitive salary and bonuses for your efforts and contribution
  • Great corporate events and Team building activities

About project:

If you want to build top notch mobile banking app and work in fast paced friendly environment, then join us and let’s transform the bank into product company together

Our team on social media: