Raif is the part of the Raiffeisen Bank International AG (RBI) banking group, Austria. Our bank is a reliable business partner in the banking market of Ukraine, we strive to become a bank with the most recommended financial services and create a positive customer experience.
26 січня 2022

Middle Support Engineer (L1) (вакансія неактивна)


Raiffeisen Bank is a part of the Raiffeisen Bank International AG (Austria), a leading financial entity in 14 countries. In Ukraine, we have more than 2,7 million clients and almost seven thousand colleagues.

Now we are changing. We took off our old-fashioned jacket to transform into a digital partner. Our transformation journey has started. We welcome you to join Raiffeisen Tech, a kind of IT company within the bank.

We are fully responsible for all tech development. During our transformation we kill bureaucracy, increase efficiency, and achieve high-speed digital products. We implement modern engineering practices, work on innovations that build high-quality interaction with our customers.

Sounds curious? Join the Raiffeisen team!

Your responsibilities:

  • Ensurance of a prompt response to requests, providing actual statuses to initiators of requests
  • Timely and correct escalation of calls
  • Monitoring compliance with SLA, escalation in case of failure to meet the deadline
  • Initial technical analysis (troubleshooting)
  • Coordination and tracking of incident resolution progress
  • Formation, maintenance and correct classification of incidents
  • Compliance and maintenance of the life cycle of tickets (incidents, problems, requests, events)
  • Initiation of proactive monitoring
  • Initiation of warning refactoring
  • Update of warning information and response model
  • Analysis of metrics and abnormal behavior, detection of metrics that are outside the threshold values
  • Creation and update of changes to the planned / maintenance calendar
  • Creation and update of technical instructions, practical recommendations and supporting documentation
  • Collection and analysis of statistical data, automation and optimization of processes, identification of vulnerabilities and identification of problem cases
  • Interaction with the development team to create requests for new features, identify bugs, resolve problems, or obtain missing information
  • Conduct of regular analysis of the current state and stability of systems
  • Ability to utilize spoken English skills during conference calls

Preferred qualifications:

  • Camunda
  • Atlassian Jira & Confluence
  • Monitoring tools- CheckMK, APPDynamics, Zabbix, Data Center Expert, Grafana, Opsgenie
  • MS Office
  • MS SharePoint
  • Service Desk
  • Knowledge and ability to utilize principles of business ethics and correspondence during communication
  • Analytical thinking skills
  • Willingness to take initiative
  • Focus on achieving results
  • Ability to work with large amounts of information
  • Ability to be a team player and strive to achieve your own results at the same time
  • B-2 (Upper Intermediate) English

We will support you professionally and personally:

  • You will work for a large international company that provides opportunities for professional and personal growth
  • Involvement in complex, large-scale and diverse project that will have an impact on our clients
  • Provided in-house training, tailored personal development plan, constant exchange of knowledge with top specialists and colleagues
  • Flexible work schedule, 28 days of paid leave, official employment
  • Attractive social package and welfare (health insurance, corporate psychologist, gym discount)
  • Team building activities and involvement in social projects

Our team on social media: