— An account manager is engaged in a variety of tasks including coordination, strategic planning, relationship management, negotiation, leadership and innovative development of opportunities, and keeping record of transaction of sale and purchase goods;
— Account management should know company products/services, marketing positioning, business models, price list, understand legal and financial documents;
— Writing Advanced level of English.
— Exchange of experience, professional development;
— A strong team, a healthy atmosphere;
— Flexible working time;
— 20 days paid vacation;
— Paid sick leave;
— Paid work from home;
— English lessons and massage service in the office (partially paid by the company);
— Opportunity to take part in conferences, meetups etc. (fully or partially paid by the company);
— Regular company events.
— Generate sales for a portfolio of accounts and reach the company’s sales targets;
— Identify new sales opportunities within existing accounts to retain a client-account; manager relationship by up-selling and cross-selling;
— Manage and solve conflicts with clients. The Account Manager is expected to have specific information regarding the service delivery process of the Company and keep the Client updated;
— Interact and coordinate with the sales team and other staff members in other departments working on the same account;
— Establish budgets with the client and company;
— Management of
Day by day duties:
— Account management plan development and periodical update on monthly base;
— Customer company market position monitoring on monthly base;
— Customer satisfaction survey (formal or informal) organization on monthly base;
— Customer problems facilitation on customer demand;
— Project performance supervision on weekly base;
— Up-sale/cross-sale opportunities generation and facilitation on monthly base;
— Payments monitoring and due invoices negotiations in accordance with agreements and SOW conditions;
— Account meetings with customer/ team/management organization and facilitation on demand.
— Base + 2% from the revenue under management.
We are opening a position to expand our team. As an Account Manager, you will be responsible for business relations with current clients. The aim is to build a long-term partnership with customers by ensuring maximum customer satisfaction and profitability.