University diploma;
Advanced verbal and written English and German are required;
2 years of experience in interacting with international customers and stakeholders;
Excellent verbal and nonverbal communication skills;
Diplomacy, tact, and poise under pressure when working through customer issues;
Strong interpersonal skills and experience building strong internal and external relationships;
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Ability to work nights and weekends, if necessary.
Competitive salary based on your experience (up to $800+ bonus system);
Professional and career growth and development within the fast-growing company;
Comfortable office in the downtown area;
Flexible, partially remote work schedule;
Provide high-quality product support for PublBox international customers;
Provide product education to our customers;
Deliver effective customer support to our rapidly growing customer base;
Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies;
Manage and collaborate inter-departmentally to resolve at-risk Customer escalations;
Document troubleshooting and problem resolution steps;
Participate in providing training to customers as required;
Monitor customer usage data, health indicators, renewal dates, and growth opportunities and translate into strategies for success;
Respond to partner and customer inquiries in a professional and prompt manner;
Build strong customer relationships for repeat business;
Define success plan for the at-risk customer and execute the plans in collaboration with functional teams;
Inbound/outbound sales.
We are looking for a hands-on, dynamic Social Media Manager to develop social media strategy and oversee the company’s social media channels to build a viral following. This individual will be responsible for increasing online engagement and brand awareness.