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PublBox is a powerful, simple, all-in-one social media management tool that helps small business owners reduce social media marketing costs, increase productivity quickly, save time, and drive better results.
24 мая 2019

Customer Success and Sales Specialist (English and German) (вакансия неактивна)

Киев до $900

Необходимые навыки

University diploma;
Advanced verbal and written English and German are required;
2 years of experience in interacting with international customers and stakeholders;
Excellent verbal and nonverbal communication skills;
Diplomacy, tact, and poise under pressure when working through customer issues;
Strong interpersonal skills and experience building strong internal and external relationships;
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Ability to work nights and weekends, if necessary.

Предлагаем

Competitive salary based on your experience (up to $800+ bonus system);
Professional and career growth and development within the fast-growing company;
Comfortable office in the downtown area;
Flexible, partially remote work schedule;

Обязанности

Provide high-quality product support for PublBox international customers;
Provide product education to our customers;
Deliver effective customer support to our rapidly growing customer base;
Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies;
Manage and collaborate inter-departmentally to resolve at-risk Customer escalations;
Document troubleshooting and problem resolution steps;
Participate in providing training to customers as required;
Monitor customer usage data, health indicators, renewal dates, and growth opportunities and translate into strategies for success;
Respond to partner and customer inquiries in a professional and prompt manner;
Build strong customer relationships for repeat business;
Define success plan for the at-risk customer and execute the plans in collaboration with functional teams;
Inbound/outbound sales.

О проекте

We are looking for a hands-on, dynamic Social Media Manager to develop social media strategy and oversee the company’s social media channels to build a viral following. This individual will be responsible for increasing online engagement and brand awareness.

Горячие вакансии

Все вакансии