Product Madness burst into life in 2007 as the brainchild of two Stanford Business MBA graduates who possessed an innate love of gaming. Initially, the entrepreneurs developed casual games for Facebook and mobile, before having a ‘light-bulb moment’ in 2009 and refocusing their efforts with laser-guided precision on the exploding social casino genre.
12 июля 2021

Game Ops Manager (вакансия неактивна)

Львов, за рубежом

The Role

As a Game Ops Manager based in Lviv, you will be joining our Cashman Casino marketing team within the Free to Play industry. This is a hands-on role, where you will be handling the campaign setup of special offers, engagement campaigns, lifecycle programs, and customer communication messages (emails, push, pop-ups). You will be closely working with the wider CRM team based in other Europe-wide locations to improve player user experience, as well as increase engagement, retention, and monetization of players within the app through campaigns you will help to create.


  • Using internal tools you will be configuring medium to high complexity CRM events, sales, and lifecycle campaigns.
  • QA and test campaign setups to ensure error-free execution.
  • Perform post-launch checks to monitor campaign performance and report any irregularities.
  • Managing external communication channels to promote CRM campaigns (mostly via email and push notifications).
  • Collaborating and communicating (in English) with other teams across the business: Art, Product, Solutions, Social Media, VIP, Customer Service.
  • Suggesting improvements of the internal tools to enable more efficient campaign configuration.
  • Managing and resolving campaign configuration issues and escalating more complex problems that require cross-team collaboration or expert knowledge.
  • Supporting the wider CRM team preparing simple art briefs.
  • Providing ideas for new campaign concepts.


  • You have some experience in managing marketing campaign execution or in Quality Assurance testing (QA).
  • You have the good technical knowledge and an eye for detail.
  • You can demonstrate good written and spoken English, as communication skills are essential for daily communication with teams based outside Lviv.
  • You have managed multiple projects at the same time and you have a strong sense of priorities to get things done in the most efficient way.

About You

  • You are keen to learn!
  • You have great interpersonal skills and are able to communicate effectively with your team members and other teams across the business.
  • You can apply logical thinking when managing complex tasks.
  • You are super organised.
  • You are flexible, team-oriented and willing to work in a fast-paced environment.
  • Experience in the gaming industry will be a plus.

We offer

  • 24 Paid Vacation Days and Additional Days Off
  • Paid Sick Leaves
  • Learning & Development
  • English Classes
  • Comfortable Office Location
  • Office Wellbeing
  • Team Building
  • Travel: Business Trips to UK
  • Gifts: New Year Gift, Birthday Gift, Welcome Box for New Starters
  • Career Path and Mentorship Program
  • Parental Leave: Maternity and Paternity Leave
  • Referral Program: Active Program with Great Bonuses
  • Relocation Support
  • Performance Review and Bonus
  • Medical Insurance and Sport Activities Compensation