Product Madness burst into life in 2007 as the brainchild of two Stanford Business MBA graduates who possessed an innate love of gaming. Initially, the entrepreneurs developed casual games for Facebook and mobile, before having a ‘light-bulb moment’ in 2009 and refocusing their efforts with laser-guided precision on the exploding social casino genre.
17 июня 2021

Middle QA Engineer (Gaming Project)

Львов

Необходимые навыки

— 2+ years of relevant experience (web and/or mobile projects)
— Good knowledge in the Software Development Life Cycle (SDLC) and Software Test Life
Cycle (STLC)
— intermediate english level or above
— Strong verbal/written communication & an excellent attention to detail
— Strong time management, accountability and organisational skills
— Energetic, enthusiastic and self-motivated
— Flexible to an agile setup with the ability to multitask, managing coverage for multiple high
profile mobile projects with strict deadlines
— Strong reporting capabilities
— Extensive knowledge of JIRA and / or similar bug tracking tools
— Knowledge of submission workflows for mobile applications (Apple/GooglePlay/Amazon)
— Knowledge of Data Science and proven record to use this to better processes

Предлагаем

— 24 Paid Vacation Days and Additional Days Off
— Paid Sick Leaves
— Learning & Development
— English Classes
— Comfortable Office Location
— Office Wellbeing
— Team Building
— Travel: Business Trips to UK
— Gifts: New Year Gift, Birthday Gift, Welcome Box for New Starters
— Career Path and Mentorship Program
— Parental Leave: Maternity and Paternity Leave
— Referral Program: Active Program with Great Bonuses
— Relocation Support
— Performance Review and Bonus
— Medical Insurance and Sport Activities Compensation

Обязанности

Working with the GameOps QA Lead (London), you will be responsible for supporting the quality
efforts across a range of player facing services, including CRM campaigns, Customer Support deep
dive investigations, and live configuration updates. You will work closely with a number of different
departments and make use of a variety of tools to fulfill these duties, all the while pursuing quality
excellence and future mitigation throughout.

— Align with the GameOps quality processes defined by the QA lead, challenging where
improvements can be made
— Support in the creation, maintenance, and implementation of dedicated test suites and
associated test cases
— Raise issues associated with CRM campaigns or Live configuration changes inside the
respective JIRA project, adhering to standardised formatting
— Support discussions during bug triages, enabling a collective agreement on any necessary
follow up actions
— Manage the communication channels between the QA & CS teams, educating each of the
others core responsibilities and objectives
— Support Live issue escalation protocol procedures and follow up on such cases raised by
Customer Support until resolution / closure
— Monitor and review customer observations and tickets through Zendesk and weekly CS
reports, deep diving into issue investigations as and when required
— Support maintenance of the PMCS JIRA database in coordination with Customer Support
— Regularly communicate with the GameOps QA Lead to support in the creation of accurate
reports including task progression, priorities and blockers
— Ensure all campaigns are released to the highest standard, both in terms of defect mitigation
and usability experience
— Work closely with Customer Support to investigate, document and where necessary push for
swift resolution of Live issues, understanding where potential gaps existed and working with
the GameOps QA Lead to plug these for the future
— Monitor CRM campaign health on a regular basis via tools such as New Relic, flagging and
investigating concerning trends where applicable
— Regularly liaise with the Server QA team, staying informed about changes to CRM systems
and future roadmaps
— Support the GameOps QA Lead in attaining the teams financial yearly goals through
ownership and tracking of personal KPOs / OKRs
— Close liaison between yourself and the client QA teams, informing them of upcoming, active
and ending CRM campaigns, as well as ongoing Customer Support deep dive investigations

О проекте

Product Madness burst into life in 2007 as the brainchild of two Stanford Business MBA graduates who possessed an innate love of gaming. Initially, the entrepreneurs developed casual games for Facebook and mobile, before having a ‘light-bulb moment’ in 2009 and refocusing their efforts with laser-guided precision on the exploding social casino genre. They have been bringing world-class social slots to real slots fans ever since! Now part of Aristocrat Leisure, Product Madness have published hit titles Heart of Vegas, Cashman Casino, Lightning Link and FaFaFa on Facebook, iOS and Android platforms and have grown considerably in size over the past year.

Product Madness’ dedication to promoting diversity and inclusion is clearly reflected in all our content and across all our platforms. Diversity is more than a commitment at Product Madness—it is in the core values of what we do. We are fully focused on equality and believe deeply in diversity of age, disability, sex, sexual orientation, gender reassignment, maternity, marriage or civil partnership, religion, race and all the other fascinating characteristics that make us different.

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