— Experience in a customer-facing role, preferably in social/mobile gaming with elevated responsibilities.
— Knowledge of customer service fundamentals and ability to train and mentor others.
— Strong troubleshooting ability.
— Solid multitasking skills and attention to detail.
— Excellent organizational, written, and interpersonal communication skills.
— Self-motivated and able to work independently as well as in team settings.
— English — upper-intermediate +
— 24 Paid Vacation Days and Additional Days Off
— Paid Sick Leaves
— Learning & Development
— English Classes
— Comfortable Office Location
— Office Wellbeing
— Team Building
— Travel: Business Trips to the UK
— Gifts: New Year Gift, Birthday Gift, Welcome Box for New Starters
— Career Path and Mentorship Program
— Parental Leave: Maternity and Paternity Leave
— Referral Program: Active Program with Great Bonuses
— Relocation Support
— Performance Review and Bonus
— Medical Insurance and Sports Activities Compensation
— Answer customer service tickets to our customers on a daily basis and setting a strong example for the team towards productivity and quality of response accurate, timely, thorough.
— Proactively identify issues of note and escalate using established protocols.
— Assist the Customer Support leadership team with tasks and projects related to improving the customer experience.
— You will be required to work on shift patterns from 7.00 am — 4.00 pm / 1.00 pm — 10.00 pm.
This role involves helping customers with account, game, and technical issues for multiple mobile games via our Zendesk support ticketing system and leading projects to enhance the customer experience.