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Product Madness burst into life in 2007 as the brainchild of two Stanford Business MBA graduates who possessed an innate love of gaming. Initially, the entrepreneurs developed casual games for Facebook and mobile, before having a ‘light-bulb moment’ in 2009 and refocusing their efforts with laser-guided precision on the exploding social casino genre.
7 апреля 2021

Senior Manual QA Engineer


Необходимые навыки

— 4+ years of experience in manual testing
— Proven experience of crossbrowser and crossplatform testing
— Understanding of client-server architecture based application
— Proven experience of web-services testing
— Familiar with Redash and New Relic
— Strong leadership skills, working both independently and as part of a team
— Strong verbal/written communication & an excellent attention to detail
— Strong time management, accountability and organisational skills
— An ability to negotiate and ensure yours and your team message is heard, whilst also understanding business needs as a balance
— Flexible to an agile setup with the ability to multitask, managing coverage for multiple high profile mobile projects
— A strong commercial awareness with an understanding of business priorities and goals
— Exceptional reporting capabilities
— Extensive knowledge of JIRA and / or similar bug tracking tools
— Knowledge of Data Science and proven record to use this to better processes


— 24 Paid Vacation Days and Additional Days Off
— Paid Sick Leaves
— Learning & Development
— English Classes
— Comfortable Office Location
— Office Wellbeing
— Team Building
— Travel: Business Trips to UK
— Gifts: New Year Gift, Birthday Gift, Welcome Box for New Starters
— Career Path and Mentorship Program
— Parental Leave: Maternity and Paternity Leave
— Referral Program: Active Program with Great Bonuses
— Relocation Support
— Performance Review and Bonus
— Medical Insurance and Sport Activities Compensation


— Monitor and review customer observations and tickets through Zendesk and weekly CS reports, deep diving into issue investigations as and when required
— Contribute to the bug tracking life cycle workflows: Testing, Initiating, reviewing, investigating, updating, and confirming resolution of issues identified
— Support test efforts through data gathering and investigation at the request of the QA team
— Manage the PMCS JIRA database and keep it relevant and up to date at all times
— Document and enforce Live issue escalation protocol procedures and follow up on such cases until resolution / closure
— Manage the communication channels between the QA & CS teams, educating each of the others core responsibilities and objectives
— Conduct regular Product & Feature training sessions of new content for Customer facing teams
— Rotate daily stand ups and triages across our portfolio of products, remaining current with each application and its quality status
— Constantly maintain, review and improve process in an effort to drive efficiency, whilst ensuring alignment across teams where applicable

О проекте

Reporting into the Lviv QA Manager, with dotted line responsibilities to the Customer Support Manager, this hybrid role is key to supporting the relationship growth between the QA and CS teams. Your presence is there to enable both ease of access to information on Live quality concerns, and to support and tailor further investigations based on reports directly from our portfolios playerbase.
You will work closely with both teams to identify and provide in-depth investigation toward live issues, while being responsible for a wide range of other quality orientated projects, investigations, diagnostics, and reporting.


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