Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
We at PROBEGIN treasure highly-committed professional attitude and business ethics, self drivenness and proactive team relationships. PROBEGIN believes that continuous growth and development is a key driver for our team and our clients. We’ve prepared an exciting journey to forecast your development steps and ensure perspective in your career planning.
7 лютого 2023

Validation Support Specialist (with knowledge of French or Spanish or German) (вакансія неактивна)

Львів, віддалено

We are looking for an enthusiastic and creative linguistic specialist to work in our multi-disciplined team. The project deals with Security Products and is a market leader.

Our client is the largest worldwide security products provider, and is known for its rapid, reliable and affordable SSL certificate and digital signature delivery as well as its expert support.

Requirements:

  • 1+ years’ experience providing operations assistance, customer service, administrative support, or similar function in an online environment  
  • Strong communication and organization skills, with strong attention to details is a must
  • Excellent analytical and creative problem-solving skills
  • Self-motivated with ability to work independently and multi-task with limited supervision
  • Strong technical aptitude to quickly learn new tools, systems, and processes
  • Proactive and positive minded
  • Perfect English and French or Spanish or German , both oral and written
  • Customer and service oriented
  • Accurate, responsible, punctual and stress resistant
  • Strong in prioritizing, flexible, able to manage different activities

Responsibility:

  • Working with international suppliers and customers.
  • Responsible for researching, gathering, and verifying the accuracy of the information collected for new client orders and renewals through Qualified Independent Information Sources
  • Process and validate requests from the customers following the strict procedure.
  • Carefully check the company and personal data for the product requests (verify physical, operational and legal existence of the company or the sole proprietorship).
  • Able to work in a fast-paced environment, prioritize tasks, and set proper expectations
  • Perform a verification call and ensure that the company management has agreed to an SSL certificate being issued on its behalf.
  • Maintain contact with the involved parties. Contact customers by telephone and email regarding the validation steps of their orders.
  • Research, diagnose, troubleshoot and identify solutions to resolve reported issues; escalate issues to Validation Specialist, Level 2 when needed.
  • Assist Sales and Partners with enquiries and/or customer issues

We will offer you:

  • Experienced, open-minded, professional teams
  • Unique working environment where you communicate and work directly with client
  • Nice work environment where you work with Friends
  • Competitive salary
  • Excellent benefits
  • Fresh and Tasty Coffee, Tea and Cookies
  • Five-days working week
  • Health Insurance
  • Paid vacation (21 working days) and sick leave