Preply is looking to grow its Tutor Success team. Members of this squad will play a critical role in the quality of our customer experience by validating tutor profiles, develop processes to accelerate tutor approval and re-approval, running quality assurance, improving our registration process, and the usage tutors make of the Preply platform in general.
✔Participate to delivering an exceptional first class experience by guaranteeing and continuously improving tutor onboarding processes.
✔Ensure flawless processes of tutor quality verification, approval.
✔Identify where they need help and support, and design tools to provide such help and support.
✔Increase tutors loyalty and efficiency with every action you undertake.
✔Build open and effective communication with tutors, gather feedback and escalade accordingly to the rest of the team, as well as Preply product and methodology teams.
✔Experience in the field of language learning as a teacher, curriculum writer or a senior CSR.
✔Experience in online companies, marketplaces a +.
✔Very organized and empathetic.
✔Outstanding written and verbal communication skills in English.
✔Ability to work in one or more of the following languages: Spanish, German, French, Russian.
✔Ability to understand customers needs and offer effective solutions.
✔Ability to understand & synthesize data.
What we offer:
✔ Work in the same office with easy-going and open minded people from all over the world
✔ Easy-to-reach location in the city centre
✔ Active office life with biweekly gatherings
✔ Monthly bonus deposit for self-development on Preply.com
✔ Strong financial package, paid vacation and sick leave
✔ Possibility to become a part of a truly big story at the start of its development
✔Manage approvals of tutor registrations within 4 business hours, re-approval of modified profiles within 8 hours.
✔Help tutors improve retention of students by 25%.Handle critical and recurring issues arising from Customer ✔Support on the tutor side.
✔Synchronization within the team and with all teams within the company.
Preply is a fast growing product company at an early stage of development, backed by Europe’s most prominent investors. 100 people are currently working on building a global human-to-human online tutoring marketplace with locations in Kyiv and Barcelona.
We have more than 15 nationalities on board, that work in small cross-functional teams to continuously improve and scale user experience. We offer remote working days and the possibility to use our platform for self-development. We challenge each other to learn more and faster, while promoting creative power and free will. Personal growth, a friendly and hierarchy-free atmosphere are guaranteed!
Openness, effectiveness and global mindset are the main characteristics of our people. Our goal is to make Preply a leading platform in online tutoring that will help people from all over the world achieve their life goals faster!