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Preply is a fast-growing product company at an early stage of development, backed by Europe’s most prominent investors. 100 people are currently working building a global human-to-human online tutoring marketplace with locations in Kyiv and Barcelona.
15 июля 2019

Tutor Success Specialist (вакансия неактивна)

Киев

Необходимые навыки

Preply is looking to grow its Tutor Success team. Members of this squad will play a critical role in the quality of our customer experience by validating tutor profiles, develop processes to accelerate tutor approval and re-approval, running quality assurance, improving our registration process, and the usage tutors make of the Preply platform in general.

Mission:
✔Participate to delivering an exceptional first class experience by guaranteeing and continuously improving tutor onboarding processes.
✔Ensure flawless processes of tutor quality verification, approval.
✔Identify where they need help and support, and design tools to provide such help and support.
✔Increase tutors loyalty and efficiency with every action you undertake.
✔Build open and effective communication with tutors, gather feedback and escalade accordingly to the rest of the team, as well as Preply product and methodology teams.

Competencies:
✔Experience in the field of language learning as a teacher, curriculum writer or a senior CSR.
✔Experience in online companies, marketplaces a +.
✔Very organized and empathetic.
✔Outstanding written and verbal communication skills in English.
✔Ability to work in one or more of the following languages: Spanish, German, French, Russian.
✔Ability to understand customers needs and offer effective solutions.
✔Ability to understand & synthesize data.

Предлагаем

What we offer:
✔ Work in the same office with easy-going and open minded people from all over the world
✔ Easy-to-reach location in the city centre
✔ Active office life with biweekly gatherings
✔ Monthly bonus deposit for self-development on Preply.com
✔ Strong financial package, paid vacation and sick leave
✔ Possibility to become a part of a truly big story at the start of its development

Обязанности

Outcomes:
✔Manage approvals of tutor registrations within 4 business hours, re-approval of modified profiles within 8 hours.
✔Help tutors improve retention of students by 25%.Handle critical and recurring issues arising from Customer ✔Support on the tutor side.
✔Synchronization within the team and with all teams within the company.

О проекте

Preply is a fast growing product company at an early stage of development, backed by Europe’s most prominent investors. 100 people are currently working on building a global human-to-human online tutoring marketplace with locations in Kyiv and Barcelona.

We have more than 15 nationalities on board, that work in small cross-functional teams to continuously improve and scale user experience. We offer remote working days and the possibility to use our platform for self-development. We challenge each other to learn more and faster, while promoting creative power and free will. Personal growth, a friendly and hierarchy-free atmosphere are guaranteed!

Openness, effectiveness and global mindset are the main characteristics of our people. Our goal is to make Preply a leading platform in online tutoring that will help people from all over the world achieve their life goals faster!

Горячие вакансии

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