Preply is a global language learning marketplace, connecting 15,000 tutors with tens of thousands of students from all over the world. Founded in 2012 and backed by some of the world’s leading investors, Preply is on a mission to shape the future of effective learning.
13 сентября 2021

Customer Support Team Lead (вакансия неактивна)

Киев

Необходимые навыки

— Ability to support, develop and grow team members on an individual level.
— Ability to make independent decisions and set priorities.
— Be a change ambassador handling operational challenges of a fast scaling company.
— Networking and ability to influence others.
— Excellent teamwork skills.
— Experience within a customer support service environment with at least 2 years of managing an international team.
— Knowledge of chat services (Intercom) is a plus.
— Perfect mastering of spoken and written English. Additional languages are a plus.
— Capacity to make data driven decisions, excel and SQL proficiency is a plus.
— Please note, the successful candidate will be expected to work on some weekends and late shifts (until midnight).

Предлагаем

— An opportunity for personal and professional growth, supported by high functioning teams, stellar investors and the exciting challenges that come with joining a company at the start of its growth trajectory;
— An environment free of bureaucracy and corporate constraints; a culture where your opinion is highly valued and appreciated;
— An open, collaborative, dynamic and international culture;
— A monthly allowance for self-development on Preply.com
— A competitive financial package, with generous leave allowance and health insurance.

Обязанности

— In this position you encourage, provide focus and support your team in achieving their goals.
— You create a safe working environment supporting diversity of backgrounds and opinions, analyze, plan and troubleshoot work activities.
— You nurture (multicultural) talent and lead by understanding your people.
— Together with your team you find solutions for our tutor and students, formulate new ideas and embrace change.
— Ensure continuous reporting of performance, capacity planning and real time management.
— Improve our key Customer Support metrics from good to stellar (Contacts per Hour, First Response Time, Customer Happiness, Service Quality, First Contact Resolution).

О проекте

Preply is a global language learning marketplace, connecting 15,000 tutors with tens of thousands of students from all over the world. Founded in 2012 and backed by some of the world’s leading investors, Preply is on a mission to shape the future of effective learning. Fueled by a belief that live engagement with a teacher is still the most effective way to learn a new skill, Preply is building a personalized learning space that will enable individual learners to reach their goals in the fastest way possible.

Powered by a tenfold increase in revenues over the last three years, Preply now has 180 employees of over 25 nationalities based between Barcelona and Kyiv. Preply is driven by a culture of experimentation and data-driven learnings, focused on building best-in-class consumer and enterprise solutions.

As the company looks to increase momentum and scale geographically, this is a unique opportunity to join one of the most vibrant and attractive start-up communities in the world.

Do you have a passion for people? Can you take our Customer Support team to the next level by offering motivation, encouraging development with a proactive leadership and driving new initiatives? You may be interested in our exciting new position as a Customer Support Team Lead in Kyiv, Ukraine.

The global Customer Service department at Preply. Inc is designed to provide our customers with the best experience thanks to our international teams of support specialists, and we strive to make it the place where Customer Support Specialists can do their best work.

Your team consists of around 8 international Customer Support Specialists supporting customers from around the world! You will lead them, develop them and make sure that they are consistently able to provide excellence in Customer Support. You report directly to the Customer Support Director.