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Preply is an online language learning marketplace, connecting tutors to hundreds of thousands of learners in 180 countries worldwide. More than 40,000 tutors teach over 50 languages, powered by a machine-learning algorithm that recommends the best tutors for each learner.
27 квітня 2021

Customer Support Specialist (вакансія неактивна)

Київ

Необхідні навички

— Fluency in English;
— German/ Italian/ Polish will be a plus;
— Strong technical and analytical skills;
— Strong understanding of Empathy;
— Ability to provide proactive and innovative solutions;
— Outstanding written and verbal skills;
— Ability to understand customers needs;
— Ability to work in teams;
— A customer-centric, empathetic mindset with excellent listening skills;
— An ability to focus on what counts, creating simple solutions to deliver fast results;
— A passion for learning and desire for self-improvement.

Пропонуємо

— An opportunity for personal and professional growth, supported by high functioning teams, stellar investors and the exciting challenges that come with joining a company at the start of its growth trajectory;
— An environment free of bureaucracy and corporate constraints; a culture where your opinion is highly valued and appreciated;
— An open, collaborative, dynamic and international culture;
— A monthly allowance for self-development on Preply.com
— A competitive financial package, with generous leave allowance and health insurance.

Обов’язки

— Answer customers’ questions and resolve any issues that they may be facing;
— Deep diving into administrative tools to determine the cause of the issue & escalate it to the concerned person/team;
— Work on collecting and tracking user feedback;
— Work closely with the product teams to resolve issues and share customer feedback;
— Delivering an exceptional support experience to all customers;
— Identifying problem areas/issues and flagging them to the concerned team.

Про проєкт

Preply is a global language learning marketplace, connecting tutors with millions of learners from all over the world. Since the company launched in 2012, students have signed up to more than five million lessons.

Backed by some of the world’s leading investors, Preply is on a mission to shape the future of effective learning. Fueled by a belief that live engagement with a teacher is still the most effective way to learn a new skill, Preply is building a personalized learning space that will enable individual learners to reach their goals in the fastest way possible.

Powered by a tenfold increase in revenues over the last three years, Preply now has 250+ employees of over 37 nationalities based between Barcelona and Kyiv. Preply is driven by a culture of experimentation and data-driven learnings, focused on building best-in-class consumer and enterprise solutions.

As the company looks to increase momentum and scale geographically, this is a unique opportunity to join one of the most vibrant and attractive start-up communities in the world.

The main mission for this position will be to guide and support users with their interactions on Preply & to handle and resolve any issues they may face.

Our values:
Human: We speak honestly and directly with compassion and radical candor. We believe every interaction should be friendly, personalized, diverse and inclusive. Above all, we believe fun should be apart of everything we do.

Customer Obsession: We put our customers first by asking for feedback and analyzing the data to build products they love.

Hungry: Our will to win is unmatched. We make bold, data-informed decisions, to quickly deliver value to our customers. We dare to dream big, think like co-owners, and go the extra mile to hire others who share our champion spirit.

Humble: We keep our egos low, constantly learn, and trust in data to make smart decisions. We know that our knowledge is imperfect and incomplete, but not stagnant. There’s always more to learn from each other, our customers, and the world around us.

Curious: We are lifelong learners. Our curiosity helps us to view tough situations more creatively. We kill the noise and go deep on insights. We face challenges head on, and consistently seek opportunities to learn more.

Hackers: We’re obsessed with our customer’s problems. We focus on what matters, design with pragmatism, and move with incredible speed to create simple, creative, and scalable solutions.

Diversity, Equity, and Inclusion:

Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.