✔Fluency in English & Russian/Ukrainian ( + German/ Polish/ French/ Portuguese/ Spanish/ Turkish);
✔Strong technical and analytical skills;
✔Strong understanding of Empathy;
✔Ability to provide proactive and innovative solutions;
✔Outstanding written and verbal skills;
✔Ability to understand customers needs;
✔Ability to work in teams.
✔ Work in the office with easy-going and open minded people from all over the world;
✔ Easy-to-reach location in the city centre;
✔ Active office life with biweekly gatherings;
✔ Monthly bonus deposit for self-development on Preply.com;
✔ Strong financial package, paid vacation and sick leave;
✔ Possibility to become a part of a truly big story at the start of its development.
✔Answer customers’ questions and resolve any issues that they may be facing;
✔Deep diving into administrative tools to determine the cause of the issue & escalate it to the concerned person/team;
✔Work on collecting and tracking user feedback;
✔Work closely with the product teams to resolve issues and share customer feedback;
✔Delivering an exceptional support experience to all customers;
✔Identifying problem areas/issues and flagging them to the concerned team.
Preply is a fast growing product company at an early stage of development, backed by Europe’s most prominent investors. 100 people are currently working on building a global human-to-human online tutoring marketplace with locations in Kyiv and Barcelona.
We have more than 15 nationalities on board, that work in small cross-functional teams to continuously improve and scale user experience. We offer remote working days and the possibility to use our platform for self-development. We challenge each other to learn more and faster, while promoting creative power and free will. Personal growth, a friendly and hierarchy-free atmosphere are guaranteed!
Openness, effectiveness and global mindset are the main characteristics of our people. Our goal is to make Preply a leading platform in online tutoring that will help people from all over the world achieve their life goals faster!