Preply is a global language learning marketplace, connecting 15,000 tutors with tens of thousands of students from all over the world. Founded in 2012 and backed by some of the world’s leading investors, Preply is on a mission to shape the future of effective learning.
19 июля 2021

Customer Support Specialist

Киев

Необходимые навыки

Competencies:
✔Fluency in English & Russian/Ukrainian ( + German/ Polish/ French/ Portuguese/ Spanish/ Turkish);
✔Strong technical and analytical skills;
✔Strong understanding of Empathy;
✔Ability to provide proactive and innovative solutions;
✔Outstanding written and verbal skills;
✔Ability to understand customers needs;
✔Ability to work in teams.

Предлагаем

✔ Work in the office with easy-going and open minded people from all over the world;
✔ Easy-to-reach location in the city centre;
✔ Active office life with biweekly gatherings;
✔ Monthly bonus deposit for self-development on Preply.com;
✔ Strong financial package, paid vacation and sick leave;
✔ Possibility to become a part of a truly big story at the start of its development.

Обязанности

Objectives:
✔Answer customers’ questions and resolve any issues that they may be facing;
✔Deep diving into administrative tools to determine the cause of the issue & escalate it to the concerned person/team;
✔Work on collecting and tracking user feedback;
✔Work closely with the product teams to resolve issues and share customer feedback;
✔Delivering an exceptional support experience to all customers;
✔Identifying problem areas/issues and flagging them to the concerned team.

О проекте

Preply is a fast growing product company at an early stage of development, backed by Europe’s most prominent investors. 100 people are currently working on building a global human-to-human online tutoring marketplace with locations in Kyiv and Barcelona.

We have more than 15 nationalities on board, that work in small cross-functional teams to continuously improve and scale user experience. We offer remote working days and the possibility to use our platform for self-development. We challenge each other to learn more and faster, while promoting creative power and free will. Personal growth, a friendly and hierarchy-free atmosphere are guaranteed!

Openness, effectiveness and global mindset are the main characteristics of our people. Our goal is to make Preply a leading platform in online tutoring that will help people from all over the world achieve their life goals faster!

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