Junior Customer Support Specialist (графік 2/2) (вакансія неактивна)

Poklyk is a product company specializing in developing and advancing our web and mobile applications, orderry.com and remonline.app, designed for SME automation. Our services empower businesses to streamline processes and embrace a more technological approach.

We are looking for a specialist eager to start their career in customer service — a fast learner with a growth mindset, open to feedback and self-improvement, flexible and adaptable to change.

Please note
Schedule: 2 days on, 2 days off
Working hours: 8:00 — 20:00, lunchtime included.

Requirements:

— English proficiency at B1+ level or higher
— Clear and literate verbal and written communication in Ukrainian
— Strong interpersonal skills — ability to interact with people kindly, respectfully, even in stressful situations, and to de-escalate conflicts.
— Responsibility and punctuality — ability to follow schedules and instructions, and stay focused on results
— Attentiveness, resilience, and problem-solving mindset — readiness to dive into a problem and figure out the solution independently, even when it isn’t obvious
— Knowledge of additional languages at the Intermediate+ level is a plus, but not mandatory.

Responsibilities:

— Adhere to performance metrics standards, ensuring efficient work.
— Communicate with users through customer support tools via chat, tickets, and phone.
— Provide expert guidance to clients regarding the company’s products and services. Investigate incidents related to product functionality and assist users in their resolution.
— Collaborate with cross-functional teams to ensure the timely resolution of customer inquiries. Escalate complex or specialized requests to specialized teams.
— Identify opportunities and participate in implementing initiatives to improve support processes that enhance productivity, service quality, and customer satisfaction.

Working terms:

— Official employment with all the accompanying benefits.
— Direct involvement in product development, as we discuss each improvement proposal with the entire team.
— The opportunity to work with one of the leading IT companies in business automation is recognized as essential to the Ukrainian economy.
— Flexible working arrangements, whether hybrid or fully remote.
— A chance to join a company recognized by programs like MasterCard Start Path Ukraine and Google for Startups.
— 18 vacation days, 10 days off, and paid sick leave.
— Access to English language courses for professional growth.
— Reimbursement for professional development activities, including courses, webinars, and related resources