Head of CRM (вакансія неактивна)

PokerMatch is one of the leading online poker rooms, founded in 2016.

Today it has developed into a full-fledged iGaming platform with products such as poker and casinos.

Our core philosophy is that poker is a sport that is reflected in our daily activities and work. We are the title sponsor of the Ukrainian national poker team. Cooperating with the Sports Poker Federation of Ukraine, we convey our philosophy to a wide audience.

We are fans of what we do, and we are all united by our passion.

Our perfect candidate has:

— 3+ years of retention marketing experience;

— Strong understanding of key CRM metrics;

— Team management skills;

— Hands-on in CRM activities through email, SMS, messengers, push-notifications;

— Great analytical skills;

— Experience in gambling is a plus.

Responsibilities:

— Planning and implementing a retention strategy for the product;

— Building customer strategies and customer journey maps,

— Defining levels of personalization, required contact frequency, etc.;

— Designing, planning, executing, and measuring a road-map of tests across communication channels in order to meet revenue targets and improve the customer experience;

— Continuous reviewing and improving product promotions;

— Growing of key CRM indicators: OR, CTOR, paid2open, repeat rate, AVG check, ARPPU, survival rate, churn rate;

— Increasing the growth rates: own revenue gross, by segments, site, platform, location;

— Conducting customer journey analysis & improvement;

— Multi-segmentation: free/paid/potential-VIP/VIP models of customers retention;

— Team management.

What we offer:

— Stable and long-term cooperation;

— Personal development and professional growth: the opportunity to attend conferences, learn from internal and external experts, take specialized courses;

— Flexible working hours and remote days;

— Freedom and autonomy in decision-making;

— An annual budget focused on health: medical insurance or gym;

— Compensation program for COVID-19 testing;

— 24 calendar days of paid vacation;

— Paid sick leave;

— English courses for all levels;

— Corporate activities and sport;

— Comfortable office near the metro;

— Free lunches and snacks.