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PMLAB is a Ukrainian software developer which supplies its partners with innovative entertainment solutions. Our team of professionals are driven by the sole purpose of delivering a best in class cross-cultural experience, whilst growing our product offering and improving the end-user experience.
10 октября 2019

L1 Support Engineer


You will be involved in:

— Following full Incident management workflow;
— Communicating with customer support;
— Business incident creation and follow up;
— Reproducing and resolve of incidents;
— SLA tracking;
— Creation support production documentation;
— Assisting with Problem management;
— Proactive service monitoring;
— Creation support production documentation.

We are interested in:

— Minimum 1 years experience of technical sales, technical support or consulting experience;
— Excellent listening and communication skills, both written and verbal, analytical and problem-solving skills;
— Soft skills oriented to customer support;
— Strong experience with Jira, Confluence;
— Ability to handle multiple tasks and prioritize on an ongoing basis;
— Experience with monitoring, alerting services.

Would be a plus:

— Understanding/Experience QA testing;
— Intermediate English and higher;
— Knowledge ITIL;
— Experience monitoring micro services.

Being a member of PMLAB team means:

— Challenging tasks with great opportunity to level up your skills;
— Knowledge sharing atmosphere (you have a chance to be a speaker in our internal meetups);
— Competitive salary and сonstant encouragement for your efforts and contribution;
— 20 working days of paid vacation;
— 100% paid sick leaves;
— Paid English classes;
— Medical insurance/ sports compensation;
— Individual annual training budget with the opportunity to visit paid conferences, training sessions, workshops etc.;
— Corporate library and subscriptions for Pluralsight and Safari online;
— Lunches delivery to the office;
— Unlimited good mood and support!