PMLAB is a Ukrainian product software development company that supplies its partners with innovative entertainment solutions. Our team of professionals are driven by the sole purpose of delivering a best in class cross-cultural experience, whilst growing our product offering and improving the end-user experience.
27 ноября 2019

Incident Coordinator

Киев

You will be responsible for:

— Following and manage full Incident management and Problem management processes;
— Improve and optimize Incident management process;
— Follow up SLA and increase incident and problem closure on PROD;
— Tickets coordination for complex issues, troubleshooting and recovery/resolution management
— Assist with change management process and following of maintenance tickets
— Debug complex issues, make decision, problem solving;
— Optimize SLA and set up of business communication;
— Creation production documentations;
— Ability to perform the on call duty as scheduled and assist with coverage as needed.

We’re expecting:

— Minimum 1-2 year experience in project management (experience project coordinator) or experience in the same position;
— High level of proficiency with Jira, Confluence or other tracking systems;
— Problem solving skills;
— Understanding workflow technical support (L1,L2,L3);
— Good presentation skills;
— Ability to handle multiple tasks and prioritize on an ongoing basis, time management of self;
— Understanding SDLC;
— Knowledge of Agile methodology;
— Intermediate level of English and higher;
— Excellent communication skills (both written and verbal) — must.

Will be plus:

— Knowledge ITIL/COBIT;
— Experience risk management;
— Experience in technical support.

Being a member of PMLAB team means:

— Challenging tasks with great opportunity to level up your skills;
— Knowledge sharing atmosphere (you have a chance to be a speaker in our internal meetups);
— Competitive salary and сonstant encouragement for your efforts and contribution;
— 20 working days of paid vacation;
— 100% paid sick leaves;
— Medical insurance;
— Relocation bonus;
— Weekly events of a corporate employee’s work-life balance program with culture, arts, soft skills lections;
— Sports competitions (football, PubQuiz, basketball, table tennis, bowling championships every year);
— An individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops etc.;
— Corporate library and subscriptions for Pluralsight and Safari online;
— Unlimited good mood and support!

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