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PMLAB (formerly BETLAB) is a Ukrainian software developer which supplies its partners with innovative entertainment solutions. Our team of professionals are driven by the sole purpose of delivering a best in class cross-cultural experience, whilst growing our product offering and improving the end-user experience.
10 сентября 2019

L1 Support Team Lead


You will be involved in:

* Manage and build L1 team;
* Following and managing incidents and problems (Incident management)
* Providing deep technical analysis and resolution of application problems
* Proactive monitoring
* Following RCA procedure
* Creating support production documentations
* Improving and optimizing Incident management process
* Reporting

We are interested in:

* 1-2 year experience on the same position or experience of lead of technical support
* Experience of team building, motivation, KPI’s
* Knowledge of software development Life Cycle (Cloud and Services)
* Experience of Monitoring system (Grafana, Zabbix, Prometheus)
* Troubleshooting or analysis of problems/prod incidents (Kibana)
* Fluency with Atlassian SCM Suite (Confluence/JIRA)
* Excellent communication skills (both written and verbal) — must
* Ability to handle multiple tasks and prioritize
* Analytical and problem solving skills
* Intermediate level of English and higher

Nice to have:

* Understanding/Experience QA testing
* Understanding/Experience Project Manager
* Knowledge ITIL
* Understanding of Linux
* Knowledge of GitLab

Being a member of PMLAB team means:

— Challenging tasks with great opportunity to level up your skills;
— Knowledge sharing atmosphere (you have a chance to be a speaker in our internal meetups);
— Competitive salary and сonstant encouragement for your efforts and contribution;
— 20 working days of paid vacation;
— 100% paid sick leaves;
— Paid English classes;
— Medical insurance/ sports compensation;
— Individual annual training budget with the opportunity to visit paid conferences, training sessions, workshops etc.;
— Corporate library and subscriptions for Pluralsight and Safari online;
— Lunches delivery to the office;
— Unlimited good mood and support!