Playwing is an independent Game Developer and Publisher with a lot of passion for games. One of our team’s main goals is to improve the gaming experience for players. For that reason we publish, distribute, and develop games for several countries worldwide. We are continuously innovating and seeking for the best UX.
10 июня 2019

Customer Support Agent (вакансия неактивна)

Харьков до $400

Playwing is looking for an exceptional and talented Customer Care Agent to join our outstanding team. Your mission will give Support to the customers, identify and solve customer problems all around the globe.
Our products are global mobile commerce platforms that allow millions of users to have access to our games/videos.

Requirements:
Excellent spoken and written English
Analytical skills: to evaluate the information and decompose high-level information into details
Microsoft Office skills
Excellent communication skills
Self-driven, responsible, outspoken, passionate
Quick logical thinking
Experience as a support manager or similar is a plus
Arabic language is a plus

We offer:
Professional development opportunities
Paid sick leave and vacation
Modern office located in the center of the city
Free morning schedule
Fruit, milk, biscuits and sweets during the day
Recreation room with Xbox and TV
Shower room and bicycle parking

Roles and responsibilities:
Resolves product or service problems by clarifying the customer’s complaint
Determining the cause of the problem
Video uploading for one of the projects
Selecting and explaining the best solution to solve the problem
Expediting correction or adjustment
Following up to ensure resolution
Keep a record of each case in the dedicated web tool
Escalate higher problems and transfer them to the appropriate team when needed
Notify Leads when a recurrent problem appears, to prevent further cases
Be able to identify problems and create new templates for recurrent ones
Be informed on promotions and information on respective countries

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