Playwing was founded in 2017 and is privately owned by the founders of Ubisoft, the Guillemot brothers. Playwing Teams are composed of creative talents focused on delivering fresh and innovative gaming experiences accessible instantly by players. What we do?
25 травня 2023 GameDev

Player Support Specialist /Спеціаліст із підтримки гравців (вакансія неактивна)


Playwing is looking for a Player Support Specialist to strengthen the current team in charge of our studio productions — Century: Age of Ashes and Instant War.

📌As a Player Support Specialist, your main responsibilities will include:

  • Answer player support requests via the ZenDesk platform;
  • Assist customers with game, account, payment and other types of issues;
  • Report on technical issues flagged by players to improve our games;
  • Use in-house back-end tools to manage game accounts and solve players’ issues;
  • Work with the team on improvement of processes and overall communication;
  • Assist the developers by forwarding them important information from all the issues you handle with customers.

📌Candidate Profile:

  • Empathetic, with the ability to remain calm and respectful when dealing with inappropriate behavior;
  • Previous experience in a customer-facing role, ideally in games;
  • Excellent English, spoken and written. Other languages are a plus;
  • Able to craft professional, positive and concise messages;
  • An experienced gamer. Knowledge in shooters and 4X games is a plus;
  • Solid time management skills.

📌We offer:

  • 📆 Paid vacation, sick leave, and day-off (40 days per year);
  • ⏰ Free morning schedule (start from 8 to 11 am);
  • 🚀 Individual development plan;
  • 💵 Payment for external training;
  • 📈 We provide access to the internal base of training, seminars and literature;
  • 🇺🇸 Free English classes and Speaking club from beginner to advanced lvl.