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We offer round-the-clock excitement via classic games, in a free to play format, accessible everywhere. Playtika is the world’s largest Social Casino games company. We captivate audiences with beautifully produced, highly immersive social games. Playtika was the first to introduce free-to-play casino-style games to social networks.
20 мая 2019

Second Level Support Engineer

Винница

Необходимые навыки

— Bachelor’s degree in Computer Since, or relevant engineering/science fields;
— 2+ years of experience in L2, L3 support, BA or BI;
— English level starting from “High intermediate”;
— Experience with writing SQL queries and MS Excel formulas.

Soft skills:
— Troubleshooting and problem-solving;
— “Outside-the-box” thinking;
— Stress resistance — to stay calm, work fast and efficient;
— Strategically and proactively deliver solutions that address business, customer support (L1) and R&D needs;
— Excellent communication skills — to deliver information in a clear and correct manner to both business and technical audiences;
— Strong relationship building skills — to be able to positively influence the actions of others and work as a team player;
— Attention to details.

Предлагаем

— Work with creative friendly team at interesting projects using cutting-edge technologies;
— Comfortable office easy to reach from any spot of the city;
— Annual salary review and performance bonus paid twice a year;
— 20 working days paid vacation and sick leave;
— Sport compensation (Sport Life is our partner);
— Medical insurance (Ukraine and travel);
— Professional trainings and conferences;
— Free corporate English lessons;
— Help and support if you from other cities;
— Exciting company and team events — like this unforgettable party www.youtube.com/watch?v=Z8r9aBLCRY0.

Visit our page and feel us here — www.facebook.com/playtikaua

Обязанности

— Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise;
— Manage queue of incoming inquiries, determine prioritization, and address appropriately;
— Respond to assigned questions, problems and concerns and adheres to SLA;
— Document resolutions for future reference.

О проекте

Playtika — the company of storytellers and coders, artists and data-scientists, explorers and strategists.

Since 2010, Playtika has been a pioneer in the games industry.

First and the biggest development studio is looking for a Second Level Support Engineer.

You will be a member of a “L2/L3” tech support team, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business, customer support (L1) and R&D. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.

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