— Bachelor’s degree in Computer Since, or relevant engineering/science fields;
— 2+ years of experience in L2, L3 support, BA or BI;
— English level starting from “High intermediate”;
— Experience with writing SQL queries and MS Excel formulas.
— Troubleshooting and problem-solving;
— “Outside-the-box” thinking;
— Stress resistance — to stay calm, work fast and efficient;
— Strategically and proactively deliver solutions that address business, customer support (L1) and R&D needs;
— Excellent communication skills — to deliver information in a clear and correct manner to both business and technical audiences;
— Strong relationship building skills — to be able to positively influence the actions of others and work as a team player;
— Attention to details.
— Work with creative friendly team at interesting projects using cutting-edge technologies;
— Comfortable office easy to reach from any spot of the city;
— Annual salary review and performance bonus paid twice a year;
— 20 working days paid vacation and sick leave;
— Sport compensation (Sport Life is our partner);
— Medical insurance (Ukraine and travel);
— Professional trainings and conferences;
— Free corporate English lessons;
— Help and support if you from other cities;
— Exciting company and team events — like this unforgettable party www.youtube.com/watch?v=Z8r9aBLCRY0.
Visit our page and feel us here — www.facebook.com/playtikaua
— Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise;
— Manage queue of incoming inquiries, determine prioritization, and address appropriately;
— Respond to assigned questions, problems and concerns and adheres to SLA;
— Document resolutions for future reference.
Playtika — the company of storytellers and coders, artists and data-scientists, explorers and strategists.
Since 2010, Playtika has been a pioneer in the games industry.
First and the biggest development studio is looking for a Second Level Support Engineer.
You will be a member of a “L2/L3” tech support team, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business, customer support (L1) and R&D. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.