Since 2010, Playtika has been a pioneer in the games industry. We were among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. We were also one of the originators of live game operations, offering users personalized, daily game experiences with new events and exciting new features 365 days a year.
18 лютого 2026
GameDev
Service Operations Analyst / Technical Support Engineer (L2/L3)
Вінниця, віддалено
Responsibilities:
— You will be a member of a “L2/L3” tech support team, responsible for managing the process of identifying the underlying root cause of highly technical and complex issues
— Your role will be to communicate between Playtika business and technologies teams
— You will work in post processing issues inside cross-functional team to provide solid support to business and technologies with a high degree of satisfaction and technical expertise
— Manage queue of incoming inquiries, determine their prioritization and address them appropriately within SLA
— Document resolutions for future reference
Requirements:
— Bachelor’s degree in Computer Since, or relevant engineering/science fields
— 3+ years of experience in L2, L3 support, BA or BI
— English level starting from B2 (Upper-Intermediate English)
— Experience with writing SQL queries and MS Excel formulas
— Troubleshooting and problem solving
— Attention to details
— Stress resistance — to stay calm, work fast and efficient
— Excellent communication skills — to deliver information in a clear and correct manner to both business and technical audiences
— Strong relationship building skills — to be able to positively influence the actions of others and work as a team -player, “outside-the-box” thinking
Benefits:
— Annual company bonus
— Competitive salary & flexible working hours
— Daily breakfast, lunch, and office refreshments
— Private health insurance, dental coverage, and psychological counseling
— 20 paid vacation days and 5 sick days per year
— 6 long weekends and 1 day off for your birthday
— Gifts for special occasions (birthday, Easter, Christmas, Women’s and Men’s Day, weddings, childbirth, etc.)
— Technical library with the option to order books
— Access to our educational platform with courses, training programs, and certifications
— Career development through coaching and reviews
— Internal mobility & referral program
— Corporate celebrations, team-building events, and fun activities
— Personal care in the office (nails, eyebrows, and barber services)
— Modern offices (Kyiv, Vinnytsia, Dnipro) with organized shuttle buses to and from the office
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